Maria Lourdes Alvarez, Murp Email & Phone Number

Colorado, United States

Energy and Environment Division

Denver, Colorado, United States

Underground Utility Permitting

Denver, Colorado

Denver, Colorado

Phoenix, Arizona Area

Manage administrative operation for Southern Arizona and Metro Phoenix for Overhead Line Clearance – Department of Forestry & Special Programs. Under minimal supervision, provides a wide range of specialized to complex administrative support duties to assist in achieving departmental goals. Contacts are frequent within and outside own organization on significant matters requiring tact, persuasion, and negotiation skills and involve obtaining or providing information on matters of high importance to the organization and sensitive in nature. Performs projects requiring independent research and coordination. Errors are very difficult to detect and normally require significant expenditures to resolve. Payroll, manual 10 key, switchboard, prepare and analyze variance/budget reports for management, maintain work schedules, monitor and report safety issues and concerns, order material, manage procurement logs.

Phoenix, Arizona Area

Performed work under extreme micro-managing working in a rigorous call center environment. Assist and address customer issues and concerns regarding billing, credit and processing energy analysis on electrical accounts. Contacts are frequent within and outside own organization on significant matters requiring tact, persuasion, and negotiation skills and involve obtaining or providing information on matters of high importance to the organization and sensitive in nature. Performs projects requiring independent research and coordination.

Phoenix, Arizona Area

Performed work under extreme micro-managing working in a rigorous call center environment. Assist and address customer issues and concerns regarding billing, credit. Contacts are frequent within and outside own organization on significant matters requiring tact, persuasion, and negotiation skills and involve obtaining or providing information on matters of high importance to the organization and sensitive in nature.

Phoenix, Arizona Area

Interacting with APS customers on a daily basis. As a frontline employee, I would assist the customer with setting up and terminating electrical service at desired location. Providing assistance in choosing a service plan based on square footage and lifestyle. Accepting and processing payments in various forms cash, check or money orders. If customer is unable to make payment deadline, working in setting up credit arrangement to prevent disconnect of service due to non-payment. Balancing cash drawer and miscellaneous monetary accounts.

Master Urban And Regional Planning, City/Urban, Community And Regional Planning

Bachelor’S Degree, Geography, Urban Studies

Activities and Societies: Minor in Urban Planning Minor in Sustainability Certificate in Geographic Information Systems (GIS)Full time.

Associate Of Arts (Aa), Geography

Associate of Arts, Spring 2013, Geography