-Provide high level customer service to those that visit the office.-Answer the telephone and give assistance or forward the call to the appropriate staff.-Sort and distribute mail amongst staff, board members, and ministries.-Check and respond to church email .-Email event reminders to members and various ministries of the church.-Responsible for the ordering of office supplies.-Keep office files and database organized and up to date.-Type, prepare, and send out church mailings.-Register and book Pastor’s conferences and accommodations.-Manage Pastor’s schedule and appointments. i.e. weddings, dedications, funerals, counseling, marriage sessions, rehearsals, meetings.-Prepare material needed for any sessions, events, and meetings.-Work closely with the events team and assist in any secretarial duties. e.g. prepare and print signs, timelines, programs, pamphlets etc.-Maintain master calendar of all church activities and events taking place in the facility.-Prepare payables and submit check requests to the accounting department.

-Provide high level customer service to meeting planners for company/group meetings and events scheduled throughout the year.-Maintain high confidentiality with guest information.-Communicate with multiple departments to coordinate rooms for guests of hotel.-Create reservations utilizing the hotel Property Management Software.-Review company contracts and input accurate data into the hotel Property Management Software.-Generate excel and word documents to provide information needed by meeting planners and multiple departments.-Utilize phone and email to maintain communication with meeting planners, guests, and multiple departments in a timely manner.-Assist in maintaining the accuracy of room inventory in hotel.-Work closely with accounting department to manage any special billing needed for in house groups and guests of the hotel.-Maintain organization of multiple group files, emails, and documents.

-Provide high level customer service while maintaining the security and integrity of hotel guests and personnel and review all guest issues or complaints to ensure guest satisfaction.-Facilitate communication in regards to guest interactions and activities within the hotel. -Resolve any outstanding issues utilizing a variety of communication tools, emails, phone calls, and face to face interaction.-Generate excel and word documents providing information on special requests, room assignments, rates, and daily forecasts.-Create guest reservations utilizing our Property Management Software.-Maintain the cleanliness and organization of the back office including updating bulletin board, ordering supplies and maintaining inventory.-Communicate with multiple departments in order to coordinate rooms for guest of hotel.-Provide support to management and to other departments throughout the hotel.-Prepare and run all night audit processes. i.e. balancing rooms inventory, managing guest reservations, and preparing documents for next day operations.