- coordination with management to understand business problems and develop effective solutions in the DMS area- recommending DMS and joint venture business strategies and ideas to achieve company revenue goals- working closely with Product Management to identify new business opportunities and write business cases- maintaining clear and complete knowledge on company business architecture and procedures- staying abreast with business trends and technologies- collaborating with… Show more - coordination with management to understand business problems and develop effective solutions in the DMS area- recommending DMS and joint venture business strategies and ideas to achieve company revenue goals- working closely with Product Management to identify new business opportunities and write business cases- maintaining clear and complete knowledge on company business architecture and procedures- staying abreast with business trends and technologies- collaborating with Project Manager in planning and executing assigned projects- understanding project requirements and develop priorities, scope and schedules- determining resource requirements and identify resources with appropriate skill sets to complete the project- ensuring that project deliverables meet business requirements- analyzing business process changes and determine their impact to customers- implementing process improvements for business solution analysis and delivery methodologies- evaluating business metrics and provide recommendations for future projects- providing post-deployment support to customers as needed- identifing and analyze business risks and develop mitigation plans-supporting Pre-Sales, Sales and Engineers in archiving their goals by providing best practice and expirience Show less

· Customer Support, 1st and 2nd Level Product Support· Troubleshooting, Training, Problem analyse· System Testing and preparing test infrastructures· Customer on-site visits, consultancy and customer training & education· Output management and Document Management Solutions product support· Own Product Support on various platforms (Windows, SuSe Linux, RedHat, AIX, SunSolaris, HPItanium)· Reporting and Statisics for Customer and Employees (JourFix, Pre- Sales &… Show more · Customer Support, 1st and 2nd Level Product Support· Troubleshooting, Training, Problem analyse· System Testing and preparing test infrastructures· Customer on-site visits, consultancy and customer training & education· Output management and Document Management Solutions product support· Own Product Support on various platforms (Windows, SuSe Linux, RedHat, AIX, SunSolaris, HPItanium)· Reporting and Statisics for Customer and Employees (JourFix, Pre- Sales & Company Meetings)· Documentation for open and closed Projects (Implementation, Setup, Configuration, User Guide)· Internal System Support for ActiveDirectory, Exchange 2003 and Company Network Administration Show less

· Customer Support, 1st and 2nd Level Product Support· Troubleshooting, Training, Problem analyse· System Testing and preparing test infrastructures· Customer on-site visits, consultancy and customer training· Output management and Document Management Solutions product support· Own Product Support on various platforms (Windows, SuSe Linux, RedHat, AIX, SunSolaris, HPItanium)

· Internal Helpdesk Service Support, 1st and 2nd Level Support· Networking, System and Server Administration· Administration of our virtual environment (VMWare ESX, GSX, Server, Workstation, Blade Centre, SAN)· Planning, Implementation, Administration Exchange 5.5 & 2003· Vacation replacement Team leader

· Internal Service Support· Network – System Administrator· Internship in Crawley, UK at Macro 4 plc (March – June 2004)

Einkäufer für den Bereich Apple Computer

Procurement Manager for Apple products