Matt Larkin Email & Phone Number

Redmond, Washington, Us

Technical cybersecurity subject matter expert resource for the Azure cloud customer, primarily focused on delivering both proactive and reactive services such as break / fix, Incident Response, education workshops, delivering assessments and providing tailored guidance with respect to Azure security solutions. I currently support Microsoft Sentinel and partner with customers to help build out and manage the Sentinel Infrastructure for SOCs .

Redmond, Washington, Us

Technical cybersecurity subject matter expert resource for the Azure cloud customer, primarily focused on delivering both proactive and reactive services such as break / fix, Incident Response, education workshops, delivering assessments and providing tailored guidance with respect to Azure security solutions. I currently support Microsoft Sentinel and partner with customers to help build out and manage the Sentinel Infrastructure for SOCs .

Redmond, Washington, Us

Technical cybersecurity subject matter expert resource for the Azure cloud customer, primarily focused on delivering both proactive and reactive services such as break / fix, Incident Response, education workshops, delivering assessments and providing tailored guidance with respect to Azure security solutions. I currently support Microsoft Sentinel and partner with customers to help build out and manage the Sentinel Infrastructure for SOCs .

Redmond, Washington, Us

Cloud Endpoint subject matter expert resource for the M365 customer, primarily focused on delivering both proactive and reactive services such as break / fix, education workshops, delivering assessments and providing tailored guidance with respect to Microsoft Endpoint and Modern Workplace solutions.

Redmond, Washington, Us

Responsible for high quality proactive support solutions and business delivery outcomes based on the Modern Work services with an emphasis on Endpoint Management and MDM.

Wakefield, Ma, Us

Boston, Ma, Us

* Microsoft SCCM Administrator/Engineer* DevOps Software Engineer* Software Automation Developer* KB Writer* License Server Administrator* AWSAccomplishments:* Windows 2012 R2 Server* On Prem Server Migrations to AWS* Architected custom solution to replace OSD Imaging with a Fully Automated Windows 10 Dynamic Provisioning Process to bring a new OOBE machine to Company Specifications. (https://github.com/ml58158/SCCM-Client-Dynamic-Provisioning)* Bentley ProjectWise Troubleshooting* Autodesk Application Deployment* Powershell Scripting* EndPoint Monitoring and Mapping* Windows 10 Deployment

Chicago, Illinois, Us

Recruited to help create and manage a 24/7 service desk to provide a one stop I.T. shop for over 4000 end users with a staff of about 10. Hired as a Tier 2 Systems Administrator to troubleshoot services remotely and on site if needed, provide desktop support and server support, and ensure that the help desk is not only resolving user computer and network problems but also logging them into ZenDesk appropriately and accurately. Achievement Highlights:* Help Desk: Built a new 24/7 helpdesk in less than 3 months with an original staff of 5 to be 24/7 assisting over 4000 end users for a major worldwide client. This included building a new ticketing system through ZenDesk, and importing users through Active directory into the ticketing system. Additionally, trained new tier 1 staff to provide help desk support for incoming calls, logging customer calls through ZenDesk, troubleshooting services, and becoming the primary support contact for the client.* Project Management: With a team of about 5; managed and worked with 10 additional subcontractors to complete the physical migration and refresh of about 600 workstations for a major client in approximately 3 months. These end stations were migrated quickly to ensure minimum downtime in industrial production environments. This included a migration from on premises exchange servers to office 365, specialized software configurations by machine, and user profiles. * OpenStack Administration* Windows 2012 R2 Administration * Active Directory, Exchange, Office 365

Asheville, Nc, Us

Developed Custom ERP Modules and Solutions for multi-national clientDeveloped Custom iOS Application to compliment ERPLanguages:Objective-CSwiftAndroid JavaPythonRuby on RailsNode.JS

Support users at multiple locations with issues including: Citrix, Active Directory, and Exchange Server Administration as well as Epicor Prophet 21 ERP. Administered all Apple products for the company and support OSX and iOS as well as Mobile Device Management.

Cupertino, California, Us

Provide technical support for Apple Care customers. Analyze and resolve a wide variety of complex technical customer issues including iOS, OSX, and iCloud issues. Resolve and diagnose hardware and software issues with customers, while identifying, documenting, and resolving their case .I also supported case by case issues on accidental damage, warranty disputes, and customer complaints and researched warranty info through SAP.I assisted as Backfill Team Manager with running the team when manager was away from his office.This consisted of taking attendance, listening to and grading calls, coaching employees on their performance and metrics and moderated team meetings.

Charleston, South Carolina, Us

Install, configure, and support organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.*Contract Position

Knoxville, Tennessee, Us

Designed industrial web sites for building automation control systems, built and programmed asi controls and computrols automation controllers, diagnose and troubleshoot software and hardware issues, configured raid servers, installed and upgraded blade servers, diagrammed network configuration and wired cat5 cables, documented ip addresses, setup network security for smartphones and iPads.*Contract Position

New York, New York, Us

Assisted clients with billing issues, granted credit line increases, opened new credit accounts, and answered questions the clients may have about their credit cards.Took inbound calls regarding the collection of client's debt on their credit cards, sent credit beurau adjustments to credit reporting agencies, collected client's past due balances, cured accounts, using problem solving and negotiation skills to resolve past due accounts.

Masters, Cyber Security And Information Assurance

Bachelor'S Of Science, Computer Science

Bachelor Of Arts (B.A.), Missions/Missionary Studies And Missiology

Associate Of Science (A.S.), Information Technology