Michael Lass Email & Phone Number

Omaha, Ne, Us

Grand Prairie, Texas, United States

- Prepared new equipment, configured machine names, and managed domain integrations.- Managed inventory of PCs and laptops, overseeing deployment and refresh cycles.- Provided essential IT help desk support for users receiving new equipment.- Wiping, testing, and reloading of software on retired devices.- Conducted on-site activities, including equipment delivery, removal, and installation.- Collaborated with Client’s IT Technicians, completing service tickets and resolving technical issues.Achievements- Streamlined equipment preparation, significantly enhancing efficiency.- Implemented an organized asset management system, reducing inventory discrepancies.- Commended by clients for excellent work, customer service, and problem-solving skills.- Successfully resolved technical issues, ensuring seamless operations.Key Skills- Technical: Proficient in software installation, configuration, and troubleshooting. Experienced in domain management and IT help desk support.- Project Management: Skilled in coordinating on-site activities, equipment delivery, and installation.- Communication: Excellent interpersonal and communication skills, adept at collaborating with clients and IT technicians.- Problem-Solving: Strong analytical and problem-solving abilities to diagnose and resolve technical issues promptly.- Asset Management: Expertise in managing inventory, tracking assets, and ensuring proper disposal of retired equipment.

Dfw

- Utilized advanced diagnostic tools to troubleshoot diverse automotive issues for independent shops in DFW.- Maintained high client satisfaction through effective communication and timely issue resolution.- Implemented streamlined diagnostic processes, reducing repair turnaround time and enhancing productivity.- Upheld strict quality standards, ensuring repairs met industry regulations and safety requirements.Key Skills- Automotive Diagnostics: Proficient in utilizing diagnostic software and tools for accurate issue identification.- Technical Proficiency: Strong command of automotive systems, engines, transmissions, and electrical components.- Customer Relationship Management: Exceptional at building and maintaining strong relationships with clients.- Problem-Solving: Proven ability to analyze complex issues and implement effective solutions.

Irving, Tx

Plano, Tx

- Performed remote diagnostic and programming for Matco Tools® MaxFlash+ owners.- Conducted module programming, diagnostic scans, and pre/post-collision scans.- Successfully diagnosed and resolved complex automotive issues, ensuring client satisfaction.- Streamlined diagnostic processes, increasing team efficiency.Key Skills- Diagnostic Tools: Proficient in automotive diagnostic tools and software.- Programming: Expertise in module programming and pre/post-collision scans.- Problem-Solving: Strong analytical skills and attention to detail.- Communication: Excellent interpersonal and client interaction skills.- Remote Work: Demonstrated self-motivation and time management in remote diagnostic tasks.

Irving, Texas, United States

- Diagnosed and repaired complex issues in Toyota vehicles, ensuring high-quality workmanship.- Conducted thorough vehicle inspections, provided detailed reports, and explained necessary repairs.- Stayed updated with the latest advancements in automotive technology through regular training sessions.Key Skills- Technical: Proficient in diagnosing and repairing Toyota vehicles, utilizing diagnostic software and tools.- Problem-Solving: Strong analytical skills and attention to detail.- Communication: Clear and effective communication of technical information to clients.

Watauga, Tx

- Conducted comprehensive automotive repairs and diagnoses, utilizing advanced tools and technologies.- Successfully resolved complex automotive issues, improving workshop efficiency.- Providing mentorship and training, enhancing team productivity.Key Skills- Technical Expertise: Proficient in utilizing Alldata Repair and Identifix for accurate vehicle diagnostics and repair procedures.- Problem Solving: Skilled in troubleshooting various automotive issues.- Team Leadership: Experienced in leading and motivating a team of technicians.- Customer Service: Committed to delivering exceptional customer service.

Dallas-Fort Worth Metroplex

- Maintained and repaired a diverse fleet of buses and automobiles, specializing in electrical, engine, and transmission repairs.- Provided technical expertise and guidance to fellow technicians, ensuring workshop efficiency.- Recognized for outstanding performance and dedication to maintaining vehicles at OEM standards.Key Skills- Technical: Proficient in diagnosing and repairing electrical, engine, and transmission issues.- Problem-Solving: Strong analytical skills and attention to detail.- Communication: Clear technical advice to colleagues and clients.- Quality Assurance: Ensured vehicles met OEM safety and performance standards.