Michael Lawhead Email & Phone Number

Broken Arrow, Oklahoma, United States

Operations Manager for construction and service at VSC Fire & Security, Inc. In Broken Arrow, OK. Serving Tulsa and Eastern Oklahoma areas.

Tx, La, Ok, Ar, Ks, Mo, Ne, Ia

Working with Tyco Companies (SimplexGrinnell and Tyco Integrated Security) in Texas, Louisiana, Oklahoma, Arkansas, Kansas, Missouri, Nebraska, and Iowa providing sales and technical support for Kantech Access Control, exacqVision Video Recorders, DSC Intrusion Detection, American Dynamics Video Recorders and Illustra cameras.

Edmond, Ok

Oklahoma City, Ok

Work closely with Customers to design and implement fire alarm, access control, CCTV, security, data networking and home automation systems to meet Customer requirements, schedules and budgets. Provide technical training and support to field personnel when implementing new and unique product solutions. Perform technical labor on large scale systems to insure projects meet local codes and regulations for AHJ approval. Source and track equipment, materials and labor needed to successfully deliver on project milestones. Track project costs and generate timely invoices to Customers for services provided. Generate opportunities, through business contacts, to keep field employees active by subcontracting labor services to other companies in the area. Outsource and review system design drawings required for submittals to Contractors and AHJs. Promote a safe work environment by getting employees OSHA 10 certified, providing ongoing training and adequate safety equipment. OSHA 30 hour certified.

Tulsa, Ok(7/07-7/08) Fort Worth, Tx(7/08-6/11) Oklahoma City, Ok(10/11-Present)

Identify, promote and sell SimplexGrinnell Building Systems products. Establish contact with prospects and qualify potential buyers by scheduling sales calls, following up on leads and utilizing SimplexGrinnell marketing strategies. Determine customer needs and develop a sales strategy to gain customer understanding of company product offerings. Develop a sales plan for assigned territory to include segmenting territory based on customer type. Qualify and prioritize opportunities, and to maintain appropriate territory records. Allocate time effectively with the goal of meeting or exceeding quota requirements. Conduct seminars, demonstrations, etc. in order to generate, develop and qualify leads for prospective customers. Develop financial justifications, prepare proposals, make presentations and perform necessary follow-up for successful closing of the sale. Maintain established accounts through regular customer contact in pursuit of follow on sales. Participate in trade shows, special product demonstrations and other events with the objective of increasing sales and enhancing the company's image. Identifying, promoting and selling Electronic Security Systems in Healthcare, Commercial, Educational, Government, and Industrial facilities. Focus on the Healthcare vertical market as a sales representative in the Oklahoma City office.

Tulsa, Oklahoma Area

Implement plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all businesses segments to include new bookings (sales), revenue, and profitability. Manage the Electronic Contract Department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory. Maintain effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery and installation. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning installation issues, thereby minimizing customer concerns and enhancing customer relations. Ensure that fair and effective performance measures are assigned, and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing sound management tools and practices. Organize, develop, and empower local district staff into a cohesive and effective team trained and motivated to grow the electronic business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, and experience required to fill open job positions. Identify areas where training and development will enhance the local districts. Opportunity to meet current and future business needs. Maintain an open channel of communications among all departments and personnel to insure consistent dialogue designed to foster initiative and maintain employee morale.

Tulsa, Oklahoma Area

Manage Fire Alarm, Fire Sprinkler and Special Hazard projects. Lead and develop teams of technicians, tradespeople and sub-contractors to deliver SimplexGrinnell projects on time and with a high level of customer satisfaction. Implement processes, procedures and methodologies to ensure that the requirements of each project are met, and delivered within the timeframes required. Create project work plans that identify activities, resources and time frames necessary to meet both customer and internal requirements. Manage the job cost control functions, including work analysis, purchase order management, time sheet management and accounts payable. Manage the financial performance of the installation group through proper and accurate revenue forecasting, revenue recognition, timely and accurate invoicing, change order management and monitoring of accounts receivable. Analyze project profitability following completion to review job costs and identify and implement any opportunities for improvement which are identified. Participate in proposal and estimating activities on high profile projects, assisting district sales efforts by providing input to cost estimating and installation requirements. Interface with the Sales Department to ensure proper understanding of scope of work and customer satisfaction.

Tulsa, Oklahoma Area

Exhibit effective customer service skills, by consistently communicating with the Service Dispatcher, Manager, Project Manager and Customers to ensure complete customer satisfaction. Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals. Understand the importance of providing quality service. Adhere to all OSHA, MSHA, and SimplexGrinnell safety policies and procedures. Maintain truck inventory to ensure timely response to customer needs. Contact the designated customer representative and identify expectation(s) of customer. Troubleshooting and refer to technical manuals, parts manuals, change notices/bulletins, etc., in order to diagnose and repair equipment/system. Access software in order to correct programming problems. Ensure that all assigned service calls are completed and have achieved 100% customer satisfaction. Complete Service Acknowledgment with proper coding through communicating devices and hardcopy.

Education record

Education record

Education record