Melissa Lawmaster, Mba Email & Phone Number

Glendale, Az, Us

Temecula, Ca, Us

Lawmaster Consulting, LLC is a full-service organization that provides Franchise Owners a holistic view of the overall business that includes leadership development and system implementation, goal setting, and performance accountability used to foster strategic growth.

• Assist homeless and working poor find resources for utility assistance, temporary housing, food sources, and clothing needs.• Developed “Smart Money Matters: Extreme Budgeting” workshop for residence of Ozanam Manor.• Served meals for residence of Ozanam Manor.• Provide job search tools to transitional residence.

Kansas City, Mo, Us

Irving, Tx, Us

Serves as trusted advisor, key consultant, and Center of Store Subject Matter Expert to 12 franchise locations generating $20M+ in annual revenue; influences business owners on operational strategies and best practices; drives 6% sales growth YOY. Analyzes and translates data into actionable insight; facilitates change, process improvement, and efficiency; drives consistency in quality, customer service, and staff performance; standardizes key processes and policies. Contributed to new merchandising initiative with market analysis; designed and facilitated a training seminar for Field Consultants.KEY ACCOMPLISHMENTS☑ Awarded Field Consultant of the Year for Southwest Zone in 2015 and Field Consultant of the Quarter, 2013 and 2x in 2014. ☑ Successfully managed the Business Transformation initiative; improved stock levels for 63 franchise locations, 2016. ☑ Led “Expand The Assortment” initiative across 63 locations; increased revenue by 4-6% in key center of store categories, 2017.

Irving, Tx, Us

Facilitated training for newly acquired 7-Eleven store teams across all store processes, including cash handling, asset protection controls, food handling, safety, hiring and training, product assortment capabilities, retailer initiative, and merchandise flow.

Kansas City, Mo, Us

Directly accountable for strategic planning and multi-site business management of 200+ staff across 17 offices in Phoenix metro. Analyzed multi-cultural markets to identify and capitalize on customer needs; developed and executed a client retention program across AZ, NM, and TX driving a 6% increase in Latino client tax returns across 5 districts. Led creative direction and marketing campaigns across multiple high-profile events, including Diamondback's games and Sun's games; increased prior year tax return review (2nd Look product) by 50% for 3 years in a row.KEY ACCOMPLISHMENTS☑ Improved employee retention by implementing an “Office Leader” team across all 17 offices; increased internal promotions. ☑ Instrumental in driving a 1% increase in profits; increased revenue through marketing, client first, and referral emphasis, 2011.☑ Increased year round service revenue by 34%; analyzed complex data to make strategic recommendations resulting in increased hours of operation, enhanced training program, and implementation of the 'client first' emphasis, 2011.☑ Raised 'F' BBB rating to 'B+' rating within 6 months; trained team members to achieve a customer-oriented environment.

Kansas City, Mo, Us

Developed and managed strong professional relationships and prepared 248 tax returns by thoroughly reviewing all tax returns and legally maximizing the outcome for all clients. Served as key resource and mentor for new tax preparers.KEY ACCOMPLISHMENTS☑ Achieved 'Rookie' of the Year Award for top performance in tax preparation, conversion, 2nd Look program, Peace of Mind (extended service plan) take rate, and IRA sales

Effectively managed and coordinated all day to day operations, including staff training, hiring, coaching, and motivating; facilitated a collaborative work environment; communicated with a diverse workforce to achieve corporate objectives, revenue goals, and sales. Spearheaded initiative to improve employee retention with an innovative cross-training and leadership development program.KEY ACCOMPLISHMENTS☑ Served as project lead for full store remodels to ensure on-time and under budget completion; analyzed and presented key reports. ☑ 2006: Increased sales by 10% and decreased shrink from 4.4% to 2.8%.☑ 2005: Improved annual sales by 6% and decreased shrink from 6.4% to 4.4%.

Woonsocket, Rhode Island, Us

Networked to recruited management positions for area locations. Developed and trained managers for area locations including transition managers from acquisition of Eckerd Pharmacy. Implemented and maintained merchandising standards through training and setting expectations. Maintained payroll budget within 1% by evaluating revenue to spend daily.

Directly accountable for financial oversight including full P&L responsibility. Led recruiting, hiring, and training for a high-performance sales team. Maintain merchandising standards; instrumental in executing relocation of stores. Assisted District Manager with special projects to achieve corporate goals.

Master Of Business Administration - Mba, Degr

Bachelor'S Degree, Business Administration And Management, General