Miloš Lazić Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

As a Business Contact Center Representative at Yettel, I provided exceptional customer service and support to our clients. In this role, I handled various customer inquiries, including product information, billing questions, technical support, and more.Key responsibilities include:- Responding to inbound customer inquiries via phone, email, and chat in a timely and professional manner- Providing accurate and detailed information about our products and services- Troubleshooting technical issues and providing technical support- Escalating issues to the appropriate team members when necessary- Maintaining accurate records of customer interactions and transactions- Proactively identifying and addressing customer needs and concerns- Meeting or exceeding performance metrics, including customer satisfaction, call quality, and productivity targets.

Belgrade, Serbia

As a Quality Assurance Specialist and Sales Representative in the dental industry, I played a critical role in ensuring that our products meet the highest standards of quality and that our customers receive the best possible service.Key responsibilities include:- Conducting quality control checks on our dental products to ensure they meet regulatory and industry standards- Developing and implementing quality control procedures and protocols to ensure consistency and accuracy- Investigating and resolving customer complaints related to product quality or service issues- Providing training and support to our sales team to ensure they have the knowledge and skills needed to effectively promote our products and services- Developing and maintaining relationships with key customers to drive sales and increase customer satisfaction- Identifying opportunities for new product development or improvements to existing products based on customer feedback and market research- Collaborating with cross-functional teams, including R&D, marketing, and operations, to ensure successful product launches and ongoing product support.

Automation Quality Assurance Testing, Junior Qa

Bachelor'S Degree, Homeland Security, Law Enforcement, Firefighting And Related Protective Services

Activities and Societies: Soccer and tennis