As a Business Contact Center Representative at Yettel, I provided exceptional customer service and support to our clients. In this role, I handled various customer inquiries, including product information, billing questions, technical support, and more.Key responsibilities include:- Responding to inbound customer inquiries via phone, email, and chat in a timely and professional manner- Providing accurate and detailed information about our products and services- Troubleshooting technical issues and providing technical support- Escalating issues to the appropriate team members when necessary- Maintaining accurate records of customer interactions and transactions- Proactively identifying and addressing customer needs and concerns- Meeting or exceeding performance metrics, including customer satisfaction, call quality, and productivity targets.

As a Quality Assurance Specialist and Sales Representative in the dental industry, I played a critical role in ensuring that our products meet the highest standards of quality and that our customers receive the best possible service.Key responsibilities include:- Conducting quality control checks on our dental products to ensure they meet regulatory and industry standards- Developing and implementing quality control procedures and protocols to ensure consistency and accuracy- Investigating and resolving customer complaints related to product quality or service issues- Providing training and support to our sales team to ensure they have the knowledge and skills needed to effectively promote our products and services- Developing and maintaining relationships with key customers to drive sales and increase customer satisfaction- Identifying opportunities for new product development or improvements to existing products based on customer feedback and market research- Collaborating with cross-functional teams, including R&D, marketing, and operations, to ensure successful product launches and ongoing product support.