Michael Capers Email & Phone Number

Philadelphia, Pennsylvania

- Identify areas for process improvements and provide feedback to supervisors.- Prioritizes workload and manages multiple time sensitive issues at once.- Assist with incoming calls when call volume peaks and participate in rotating on-call program as needed.- Acts as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades or other services (Signature Support, Upware, etc.) based on customer needs/interests.- Supports growth of Comcast Business by proactively listening for opportunities to introduce customer to new products, higher tiers of service, etc. on all eligible calls.- Serve as a trusted advisor to customers.

Philadelphila, Pa

Responsible for handling incoming sales and service calls from customers and places outbound calls to customers in order to meet sales goals.Provides customer service with the objective of profiling customers and extending contact to sell new or additional products and/or services.Handles situations which require deviation from standard scripts and screens.Completes necessary system navigation and call tracking.Responsible for developing and maintaining knowledge of a variety of financial products and services.Handles all calls with the intent of providing customer satisfaction and retention.

Greater Philadelphia Area

Understands automobiles by studying characteristics, capabilities, and features;comparing and contrasting competitive models; inspecting automobiles. Developsbuyers by maintaining rapport with previous customers; suggesting tradeins;meeting prospects at community activities; greeting dropins;responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to variousmodels; building rapport. Demonstrates automobiles by explaining characteristics,capabilities, and features; taking drives; explaining warranties and services. Closes salesby overcoming objections; asking for sales; negotiating price; completing sales orpurchase contracts; explaining provisions; explaining and offering warranties, services,and financing; collects payment; delivers automobile. Provides sales managementinformation by completing reports. Updates job knowledge by participating in educationalopportunities; reading professional publications. Enhances dealership reputation byaccepting ownership for accomplishing new and different requests; exploringopportunities to add value to job accomplishments.

Greater Philadelphia Area

Perform all tasks associated with providing food service to inpatients and the retail areas.Responsible for carrying out all assigned duties listed on production sheets, procedurepolicies, tally sheets and other written and oral instructions. Cleans and maintains all foodservice and production areas, equipment and food handling utensils in a timely manneraccording to correct sanitation procedures. Will reassemble equipment that has beentaken apart for cleaning, and follow appropriate HACCP guidelines throughout your dailyroutine making sure that all duties are performed in accordance with the City ofPhiladelphia Health Codes and JCAHO regulations.

Chester Township, Pa

Responsible for managing and executing established Red Bull North America brand standards to all accounts in a geographically outlined area with highest customer service levels. Insures full distribution of all approved skus. Services accounts as directed by route plan; upholds service schedules with no exceptions

West Chester

Worked at different Avis and Budget sites in NJ, DE, and PA. I also operated new locations until they reached plan for sales and business. I helped train new agency operators at their car rental location. I was also responsible for weekly revenue reports, etc.

Pennsauken, Nj

Stocked and maintained inventory levels for grocery stores in thePhiladelphia and suburban areas, made advertisement displays, etc.

Work-study position as full time student. The purpose of this organizationwas to help students make the transition from high school to college, andfocused on academics and social activities. I worked with 5 to 8 studentsper year. I lived in the same dorms as them and helped them with homework,day-to-day questions about college life and class assignments. I set upstudy groups with their professors to help them prepare for exams. We alsoorganized extracurricular activities to include tours, trips, camping, etc.

Buisness Managment

Diploma Of Higher Education