Michael Learned Email & Phone Number

Saint Paul, MN, US

St. Paul, MN, US

St. Paul, MN, US

Assistant Varsity coach

Indianapolis, IN, US

• Led consulting team for firm and large national grocer.
• 3 Sr Data Engineers; 1 Senior Application Engineer; 2 Solution Architects; 3 Business Analysts
• Fostered transparent relationships with client, resulting in line of business growth from $1.5MM to $9MM annually.
• Business architect for product development:
• Constructed supply chain control tower.
• Internal application for quality control of saleable product

Coaching and coordinating the young player development program (U6-U9, girls and boys), in a more rigorous program than recreation, focusing on personal and player development.

Minneapolis, MN, US

• Built C-suite dashboards to ease consumption of large datasets, and to give real-time information.
• Enhanced the CEO reporting framework to reflect monthly trends with heightened efficiency, transitioning from a monthly cadence to a more frequent bi-monthly schedule.
• Served as the primary liaison for CEO, VPs, and Directors, addressing inquiries pertaining to the report content and offering comprehensive insights into overall Customer Success metrics.
• Optimized and automated reporting via VBA, MS SQL Server, and BI Tools to simplify and decomplicate information, resulting in a reduction of 4 hours per day of report processing.
• Conducted comprehensive training sessions for call center leadership, enhancing data literacy skills. This initiative yielded a 25% reduction in the time allocated to metric management, allowing leaders to focus on.
• Formulated an Excel report on call center metrics, encompassing crucial parameters such as Average Handle Time (AHT), Hold Time, and Number of Calls per segment. This report is adaptable for processing at the.

Plymouth, MN, US

• Evaluate and document the current Customer Service reporting stack.
• Automate processes using VBA in Excel.
• Assess and optimize reporting and workforce management processes.
• Generate Ad Hoc reports for timely, data-driven decision-making.

Bellevue, Washington, US

• Administration of Business Objects for SAP platform including Creating Auditing Report, determining end user access, troubleshooting platform issues, report issues, access issues
• Utilize Jira to update and monitor project processes.

St Paul, MN, US

• Created multiple macros to automate reporting processes, resulting in overall reduction in labor cost across multiple disciplines.
• Operationalized proof of concept ideas and processes into new reports from disparate systems (SAP, iMES, Business Objects, etc.).
• Documented new and existing reporting processes, analyzed those reports and processes; and made improvements with formulas, SQL, VBA when appropriate to keep end consumer times down when running reports.
• Contributed as a subject matter expertise (SME) to team members in multiple divisions and business groups for customer service and SAP reporting.

St Paul, MN, US

• Managed the implementation of new online reporting to support the transition to SAP ERP system (Business Objects, PowerBI).
• Inventoried, reconciled, and socialized and proposed and existing reporting tools and capabilities across multiple business units.
• Connected key stakeholders in and across business groups and divisions, working with EMEA, Central America, APAC, and stateside.
• Project/process lead between Logistics Execution process areas and the Reporting and Analytics team.
• Developed and gained input and approval from VP to Director level for a dozen KPIs to monitor SAP implementation health around Supply Chain
• Developed 12 reports and functional design documentation alongside 3 Universes.o Led work teams to create reporting to support KPI monitoring.

St Paul, MN, US

• Built replicable back-end Access database for Bill of Material/Item Master cleansing database for new SAP implemen-tation encompassing 4 divisions and 20+ plants, while creating unified Access databases touching over.
• Created reporting to show progress by Business Group, Division, Plant, and Planner responsible for material.
• Updated and ran division process for statistical dashboard models for demand planners and analysts across 4 divi-sions, and 25+ product lines.
• Completed Six Sigma Green Belt training.
• Led functional design process for multiple company business intelligence certified reports.
• Communicated with both non-technical requesters and with technical staff, acting as interpreter when the IT and non-IT staff were not able to gain acceptance to proposed solutions.

Gouda, Zuid-Holland, NL

• Develop Bill of Material spreadsheet in Excel for multiple sites, lead BOM sub-project teams.
• Create and update Stories within Jira
• Develop Bill of Material and Material Master database for multiple sites
• MS Access DB development: ODBC connections, SQL editing and query creation

Minneapolis, MN, US

• Analyzed contact trends and reported findings to business groups and leaders for a 150-seat center.
• Project Lead for forecasting with offshore call center quality team creating metrics reporting, demand planning, and leadership training for reporting and demand.

-Navigated different areas within SAP, and assisted with design consultation for upgrades-Designed and led initial- and ongoing training segments for customer service department-Escalated Customer Service contact to resolve CSR questions -Resolved Escalated Issues with upset customers working at a quasi-management level -Various project work as assigned.

Bachelors, Business

Associate Of Arts (A.A.), Associate'S Degree