Director Of Clinical Operations — Central Texas Region
Dallas, Texas, Us
Led and managed $55M annual business enterprise. Provided leadership for 145 support staff, 45 employed physicians, and 7 supervisory staff. Partnered with physicians to provide the highest levels of clinical outcomes as measured by current quality metrics. Oversaw the addition of four new regional hospital CV programs and a Children’s Hospital. Provided sole operational and financial oversight for all clinic functions, imaging, non-invasive, and invasive procedural areas.>> Increased annual net revenue from $25M to $55M last five years. Increased annual margin from 19% to 36% through major redesign in revenue cycle processes, while lowering annual operating costs by more than $3.8M through implementation of Lean process improvement.>> Specified, designed, and oversaw construction of four new hospital cardiovascular programs, and oversaw two new multispecialty clinics. Opened all programs on budget and on-time. Led development of new business streams and referral relationships to ensure program viability.>> Led Pulmonary, Sleep, and Critical Care Division. Doubled group size and clinic/procedural volume, and doubled bronchoscopy suite with more than two times case volume. Implemented new Sleep Institute with 400% growth in year one.>> Spearheaded initial system Hospitalist program. Created first organizational structure, recruited physicians and clinical staff, and established business procedures. Grew operations from zero to 11 providers.>> Improved patient satisfaction scores from 45th percentile to 92nd percentile nationally. Mentored four junior supervisors into recognized, exceptional performers.>> Led system cardiovascular conversion to EPIC electronic health records, enterprise wide and fully integrated with multiple IT interfaces and business process redesigns. Executed on-time and on budget.