As a seasoned leader, I excel in driving organizational transformation through strategic change management. My career has been marked by successful tenures where I have applied frameworks such as Agile, Kotter’s 8-Step Model, and ADKAR to facilitate significant improvements.At Microsoft, as Principal Program Manager for the Education Engineering Team, I managed large-scale change initiatives and led several customer communities. By implementing agile methodologies, I enhanced project delivery timelines by 20% and improved customer satisfaction scores by 15%.As Vice President at the UA, I managed a $125M budget and a team of over 1150 employees. My efforts in strategic leadership, DEI initiatives, and operational efficiency significantly increased student engagement and retention. Under my leadership, we raised $12.5M of a fundraising goal and oversaw major construction projects, including the $145M Tutwiler residence hall.At the UCO, I supervised 350+ employees and managed a budget of $43.4M. I spearheaded initiatives that led to a 5% improvement in the six-year graduation rate and the highest freshman classes in the institution’s history. My strategic IT planning and collaborative efforts with IT led to the implementation of Ellucian Banner systems and CRM tools, which ensured a seamless experience for students in admissions, enrollment, and financial aid. Additionally, I directed initiatives that increased housing occupancy and revenue, while leading other efforts that generated over $525,000 in new revenue for Student Health Services.As a Principal Consultant at M. L. Pope & Associates, I specialize in developing customer journey maps, establishing and managing voice of customer programs, and conducting customer segmentation analysis for various industries, focusing on a variety of industries. My work focuses also on organizational development strategies, executive coaching, and change management. I am driven by the mission of creating customer-centric strategies that align with the goals and objectives of my clients and leverage the power of data and insights to enhance product and service quality.My expertise includes enhancing operational efficiency, fostering inclusive environments, and managing large-scale budgets and teams. I bring diverse perspectives and experiences to the team. I am dedicated to aligning organizational goals with transformational change initiatives, driving sustainable outcomes, and fostering a culture of continuous improvement.Let's connect to discuss how I can contribute to your organization’s success.