Melissa Leonard Email & Phone Number

Bringing a C-level background in operations, strategy, and finance, demonstrated track record in growing revenue and profitability, and effectively implementing change in complex environments. Highly skilled in strengthening business performance through developing, leading, growing, and improving operations across Fortune 100, mid-sized and smaller companies.DRIVER OF STRATEGIC GROWTH– Identified growth strategies and partnered with C-level company leaders at Experian to enable incremental $50M+ EBITDA growth/yr.OPERATIONS & TRANSFORMATION LEADER– Led successful merger of Bank of America and Countrywide for operations generating ~50% combined EBITDA. Guided top leadership at BofA in restructuring sales organization, significantly reducing cost and risk.EXPERIENCED CHANGE AGENT– Implemented business improvements yielding significant, positive results including year-over-year increases in EBITDA, 25% faster revenue recognition, and 58% reduction in customer satisfaction issues.C-LEVEL LEADER / STRATEGIST– As a civilian and CEO of a management consulting firm, drove efforts with 3- and 4-star general officers and senior staff to develop and implement operational strategies and monitoring systems for an 80,000-person US Air Force command.Expertise:Private Equity • Venture • Business, Operations and Initiative Leadership • Team / Consensus Building • Strategic Planning • Transformation • Continuous Improvement • Organization Development • M&A • Operational Excellence • Business Data, Analytics and Process Expertise • Lean Six Sigma • Change Management • Strategic Project Management Office (PMO)Key Industry Experience:Financial Services, Banking, Mortgage • Information Services, Data Science & Analytics (Big Data) • Software/SaaS • Consulting • B2B/B2C Services • AI / Machine Learning / Crowd / Future of Work • Venture / TechnologyEducation:MBA, UCLABA, Accounting, Univ. of UtahStrategy Mgmt, HarvardMgmt Science/Modeling, MITInt'l Law & Business, Kansai Gaidai

Listed skills include Strategy, Risk Management, Program Management, Change Management, and 46 others.

• Board Member And Philanthropist

  Mercy Lab

  California, United States