Mona Favorite-Hill Email & Phone Number

Oakland, Ca

San Jose, Ca

External Relations professional with a thorough knowledge of local government, infrastructure and community outreach. Provides a fresh, clear, conversational style with emphasis on clarity, creativity and common sense.KEY SKILLS & EXPERTISEStrategic PlanningIntegrated CommunicationsKey MessagingCross-Agency CollaborationC-Level Counseling Community EngagementSocial MediaPublic InformationMedia Relations & TrainingCrisis Communications Publications & CollateralsManaging Productive TeamsChange ManagementGovernance GuidelinesCorporate Social Responsibility

San Jose, Ca

Constructed and implemented communications strategies for programs, initiatives and campaigns with emphasis on infrastructure, operations and maintenance. Served as City liaison, delivering presentations to community groups, serving on boards, commissions and planning groups. Responsible for keeping the community, local agencies, officials and the media updated on Bond infrastructure construction. Managed all public and media interaction on projects.Devised and coordinated weekly report briefs for elected officials, media and executive staff covering every department in the City. Wrote talking points, speeches and Director’s addresses for executives. Provided media training, counseling and forecasting. Created successful and well-regarded internal communications system to address change management.Coordinated & managed decentralized communications staff; provided guidance on legal, ethical and practical communications including public records requests, Fair Political Practices and HIPAA. Developed usage and monitoring policies for website and social media usage.Developed curriculum and provided training in all aspect of communications; emergency communications, public outreach, media relations, standards and implementation. Managed all aspects of media interaction including international, national, multilingual media outlets. Served as media spokesperson through several politically and culturally sensitive issues and incidents. Routinely handled up to ten concurrent media stories.MAJOR ACCOMPLISHMENTS• Recognized by management and staff for successful change-management communications• Moved organizations to more progressive media formats increasing impact and effectiveness. • Established a superb working relationship with Bay Area media.• Received Pride of San Jose Award• Improved and expanded agency magazine converting to electronic format increased circulation from local to international

San Diego, Ca

Managed extremely intensive media relations and all aspects of media interaction including international, national, multilingual media outlets. Routinely handled up to four or five concurrent media stories per day.Constructed and implemented department-wide communications plans and program, initiative and campaign communication strategies. Produced successful internal communications program.Served as media spokesperson through several large-scale natural and political crises. Served as community liaison; delivered presentations to community groups on service reductions. Developed strategies for public officials to address culturally sensitive and controversial issues. Planned and facilitated conflict resolution sessions with community representatives. Wrote speeches, talking points, briefing notes and information memos. Wrote internal communications materials to ensure transparency throughout layoffs and reorganization.MAJOR ACCOMPLISHMENTS• Served as spokesperson and media liaison during several large-scale natural disasters• Recognized by management, employees and media for communications work • Credited with creating a positive public profile of agency• Received Diversity Distinction & Customer Service Awards, the highest employee recognition bestowed by the City of San Diego

Spring Valley, Ca

Coordinated emergency preparedness and disaster response information for neighborhood groups, business owners and vulnerable communities. Served as agency media representative for international, national, state and local media. Developed and redesigned public newsletter to increase conservation efforts and public outreach. Delivered community presentations on conservation. Wrote internal communications updating staff on policies and new regulations.MAJOR ACCOMPLISHMENTS• Wrote and designed agency’s first Water Quality Report• Created agency’s first successful internal communication’s program • Recognized by management for successful public outreach strategies• Launched winning marketing campaign for Water Conservation Garden