Michael Fickes Email & Phone Number

Burlington, Vt, Us

Burlington, Vermont, United States

• Provides oversight, leadership, and supervision of the Tech Team, including both the Help Line and the Computer Clinic services• Serves as the final escalation within the Tech Team, addressing the most complex client issues across a wide range of areas, including networking, hardware, operating systems, software applications, and more• Coordinates with other teams both inside and outside Enterprise Technology Services to ensure issues are escalated and handled in a timely manner• Reviews service delivery and addresses client concerns to ensure a high standard of service• Supervises three IT Professionals and 18-20 Student Technicians, including assessing performance, addressing performance concerns, and handling conflict resolution• Participates in recruiting, scheduling, and training of Tech Team staff• Oversees Tech Team projects, providing direction to ensure quality and timeliness• Collaborates with ETS leadership to evaluate, develop, and implement university-standard software, hardware, security, and networking solutions• Maintains and develops software, including the UVM Knowledge Base, ETS Internal Docs, Classroom Lookup, and Tech Team scripts• Assists with the deployment of new software by testing, documenting, and providing training

Burlington, Vermont, United States

• Provide technical support for the Help Line and Computer Clinic across a wide range of areas, including networking, hardware, operating systems, software applications, and more• Serves as a leader in the Help Line and Computer Clinic, providing guidance to Technicians• Participates in recruiting, scheduling, and training of Student Technicians• Supervises Student Technicians, including assessing performance, addressing performance concerns, and handling conflict resolution• Oversee Student Technician projects, providing guidance to ensure quality and timeliness• Address client concerns to deliver a high standard of service• Collaborates with other teams both inside and outside ETS to ensure issues are escalated and handled in a timely manner• Maintain and develop software, including the UVM Knowledge Base, ETS Internal Docs, Classroom Lookup, and Tech Team scripts• Assist with the deployment of new software by testing, documenting, and providing training

Burlington. Vt

• Develop and maintain the departmental website and subsites following accessibility guidelines and utilizing UVM’s style guide• Enter and maintain data including supporting data feeds to and from Handshake• Conduct quality control processes and work with users to maintain data integrity• Manage Handshake user accounts and access• Interface with Handshake on development requests, issue resolution, and on-going support, as needed• Produce semi-annual and ad hoc departmental or university career development-related activity reports using data from Handshake and other sources such as Google Analytics• Maintain computers, printers, and desktop or web-based applications, providing hardware- and software technical support to staff, liaising with University technical support as necessary

Williston, Vt

Support and develop embedded firmware for the Wireless Sensor Data Aggregator (WSDA) product line. These ethernet-based gateways configure and collect sensor data from node networks which is stored on the device and pushed to cloud storage or over a J1939 CAN bus.http://www.microstrain.com/wireless/wsda-1500

Develop software for use with the wireless line of products, including providing updates to existing software to support new products or features and working on entirely new applications. These applications perform such functions as configuring devices, managing sensor networks, and collecting data from sensors.

Make web edits to www.uvm.edu/~career.Train and manage other office assistants in job fair preparation and data entry.Keep the computers and other electronic systems in working order.

TA for CS 20: Programming for Engineers and CS21: Computer Programming 1: Matlab.Responsibilities include attending classes to assist students with in-class computer exercises and holding office hours for students who had questions or needed help studying.

(Summers of 2011 and 2012)Perform office work such as preparing mail and filing documents.Aid in making digital copies of town records.

Run the library on Saturdays.Assist patrons, shelve books, and prepare books for circulation.

Bachelor'S Degree, Computer Science

Activities and Societies: Music Minor, Math Minor, CS Crew, Salsa and Swing Society, Brass Ensemble.

Education record

Activities and Societies: FIRST Robotics Team, Math Club, Varsity Ultimate (Frisbee) Team, Jazz Band, National Honor Society.