Michael L. Gaines Email & Phone Number

Coordinate client and vendor efforts; developed comprehensive model systems, standard operating practices via reengineer/redesign Revenue Cycle, Clinical, Ancillary, Health Information, Financial, Bolt on products and applications. Recommend Project Team's Members, Define Roles, and Responsibilities. Identify Document Strengths, Weakness, Opportunities, and Threats via functional and cross functional work groups prioritize.

San Antonio Tx, Remote Travel

Designed, built, tested, and supported patient accounting system for EHR (Electronic Health Record) project for11 acute care hospitals. Developed standard workflows and system builds to create efficiencies for future projects and reduce future support efforts. Worked collaboratively with functional and cross-functional teams developing Test cases to validate the best of breed Best of Breed Electronic Health Record EHR Solution. All activations were extremely successful - with minor post live updates required. Enforced the standard build to reduced the impact of future enhancements to HIS and 3rd Party Applications.

— Senior Manager – Financial Applications 10/2008 to 01/2009Provide leadership managing four teams EDI, DSS, GE-IDX–BARR, Siemens –Invision, Enterprise Claims Submission - Remittance Processing (IDX, Cirrus,), Lawson - GFS Suites, including 50 plus bolt-on products supporting healthcare: hospital, ambulatory centers, and professional physician organization. Shared resources with EPIC implementation project target live September 2009. Implemented standard operating procedures, coordinated product upgrades impacting clinical applications, integration, Perot Business Units, Client Business Owners, and Vendors. — Senior Manager - Patient Revenue Cycle Applications 11/2006 to11/2007 Provided leadership managing 5 Direct Reports 115 staff and multiple Patient Accounting Platforms Invision, MedSeries4, Allegra, HBOC Starr, Misys, IBAX, I.H.S., Logician, including Meditech Systems, Home Health, Hospice Care Applications, Medical Records (HIM), Enterprise Document Imaging, Claims Processing, Insurance Verification, Claims Submission, Remittance Processing (SSI, Cirius, MDX) $280 Billion Annually.

— Manager – Applications Service Center, Managed Services 2/2004 to 11/2006Provided leadership to remote staff servicing financial, revenue cycle, ancillary, clinical and integration functions. Managed established seasoned accounts and acquired net new. Directed product installations and conversions from legacy systems migrating to Siemens Revenue Cycle, Financial, Clinical, and Ancillary applications, impacting patient care.— Manager – MS4 Applications, Managed Services 4/2002 to 2/2004Resource management; project managers, analysts, programmers, supports specialists, coordinated and staffed projects implementations for 10 MedSeries4 hospitals. Managed OPENLink interface migration development and support for 20 hospitals. Managed support call center servicing 30 hospitals, escalation manager 24/7. Served as administrator of clinical applications, including orders, results, and clinical repository, with a direct impact on patient care.— Senior Consultant 5/2001 to 4/2002Managed Conversions, Installations and provided patient access, accounting, billing, collections and IT personnel with training for system builds, operations, and maintenance on Siemens MedSeries4 Products. Provided leadership to remote staff servicing financial, revenue cycle, ancillary, clinical and integration functions. Managed established seasoned accounts and acquired net new. Directed product installations and conversions from legacy systems migrating to Siemens Revenue Cycle, Financial, Clinical, and Ancillary applications, impacting patient care.

Managed/Coordinated efforts to improve customer service and productivity via analysis of MedSeries4 System definitions, operations and align work flows. Working with the client to: Develop and/or reengineer, implement and monitor Comprehensive Standard Operating Procedures/Practices. Targets streamline work flows, reduce/eliminate duplicate efforts automate if practical, improve accuracy, increase cash flow, reduce AR days.

Managed, Installed and provided patient access, accounting, scheduling, billing, collections, HIM and IT personnel education for system builds, operations and maintenance using BHIS psychiatric software. Implemented 2 standard models, i.e. master libraries/files, and operating procedures for 13 hospitals and 8 schools.

Managed/Installed MedSeries4 revenue cycle software suites provided patient access, accounting and collections personnel with training on its use. Assigned Tenet and NetCare the 2 LARGEST HIGH PROFILE ENTERPRISE MedSeries4 accounts. Returned to Siemens in 2001, managed the Tenet account through MedSeries4 sun set in 2004.

— Corporate Director, Applications 1/1995 to 4/1998Managed WAN/LAN system operations at three hospitals and eight clinics using Novell, Metafile, and Citation software. Responsibilities included managing resources, projects, operations and production support inkling all applications revenue cycle, health information management, financial, clinical, ancillary, clinical, ancillary, integration, custom solutions, electronic data interchange; claims submission status inquiry, payroll direct deposit and Black Baud fund raising campaign ns fund accounting financial suites. Directed product design and application builds, installation, trained users managed operations provided production support as needed. Directed conversions to an enterprise solution using IBM AS/400 and Siemens MedSeries4 software responsibilities included enterprise revenue cycle, general accounting, clinical, ancillary and integration products upgrade/enhancements, services, support, process review, internal and external audits. Corporate IT controls all Revenue Cycle Application Master Files maintenance Charge Master Modifications, annual prices adjustment centralized/standardized via IT. — Director Information Services 4/1988 to 1/1995Managed all sites operations, revenue audits, segregated and consolidated reporting. Coordinated/conducted staff education on; revenue cycle, financial products and applications including various bolt-on products. — Manager Information Systems 6/1984 to 4/1988Managed information systems department using AMITEC revenue cycle and financial software suites operating on Unisys System/80. Managed operations, all data entry admissions, registrations, charges, payments and adjustments including revenue balancing, revenue cycle file maintenance, i.e. CDM, Financial Classes, Carrier, implemented UB82 reengineered CDM defined developed and programming without support vendor dissolved.