Makenna Lidiak Email & Phone Number

Palm Springs, California, United States

• Perform administrative duties such as creating packets for escrow transactions, interpreting contracts, filing, and data entry• Prepare documents from opening to closing and handle the complete disbursement and follow up of all escrow transactions• Communicate with clients, lenders, vendors and realtors to ensure smooth open and close of escrow• Prepare estimated closing statements for clients and lenders• Responsible for daily banking and balancing the trust account• Order beneficiary statements or payoff demands, fire insurance policies, loan documents, lender requirements for funding and other documents as required by principals for the recording and closing of escrow files• Prepare package for recording with transmittal to Title• Process lease land files through various lessors and the Bureau of Indian Affairs

Palm Springs, California, United States

• Communicated with various departments to ensure admission of patients into appropriate hospital units and timely preparation of rooms after patient discharge• Listened to concerns and resolved patient and staff complaints• Answered phone calls from other hospitals and medical offices for potential patient transfers• Determined daily RN and CNA staffing needs and prepared schedule accordingly• Protected patient privacy and maintained information confidentiality.

Palm Desert, California

• Provided personal support for clients with second homes• Performed absentee home checks to ensure homes were in proper condition and well cared for while clients were out of town• Communicated via email, phone calls, and texts to keep clients up to date on issues that arose and kept them informed on scheduled projects/improvements that took place in their absence• Scheduled appointments with contractors, plumbers, pest control, house cleaning, and other service providers to ensure all client requests were completed in a timely manner• Point of contact for over 45 clients• On call 24/7 for emergency situations

As a Sourcing Specialist, I scour public, private and internal databases to maintain a steady flow of candidates for proactive and reactive jobs. • Maintain our internal database/ATS to ensure up-to-date candidate information • Research private job boards (CareerBuilder, Monster, Dice, etc.) for potential candidates • Research public databases and search engines to find candidates for difficult to fill positions• Create job descriptions; post them on internal and external job boards• Create spreadsheets to track and log weekly performance metrics of Technical Resource Managers and other sourcing specialists• Act as scribe to accurately document discussions during business process management meetings and other meetings as required• Utilize social media such as Twitter, LinkedIn, and Facebook to source passive candidates• Partner with onsite lead recruiters and hiring managers to facilitate sourcing for a variety of technical roles • Work on various projects to enhance and make recruiting processes more efficient• Maintain job postings on Monster, Hotjobs, Dice, Career Builder, CraigsList, LinkedIn, University sites and Alumni Groups, Outsourcing firms, various Specialized User Groups and Corporate Alumni groups to name a few• Source using the above mentioned as well as Talent Hook, Broadlook, Name and lead generation tools, Networking, as well as Referral Campaigns• Work with recruiters to ensure there are no gaps in servicing our clients and business partners

As the Director of Culture & Fun I promote a fun, friendly environment for our employees. From birthday celebrations and social gatherings to holiday parties and corporate events, I do it all!

As a Guest Services Coordinator for a private spa, I was responsible for maintaining a friendly and relaxed atmosphere. I was the first point of contact for reservations, account questions and general inquiries. • Guest/Member Relations – Scheduled and maintained appointments, answered phones, responded to e-mail requests and assisted members in the management of their account balance• Maintained accurate daily logs and reports• Assisted in creating and implementing procedures to maximize efficiency and increase re-booking among members and guests• Managed retail inventory and kept products organized and neatly displayed

As a Team Manager I managed 6 teams, each with up to 10 Customer Support Representatives. I was primarily responsible for the performance, quality and overall leadership of my Game Masters.• Provided regular reviews to each employee and developed improvement plans to assist them in reaching goals• Ensured payroll receives accurate information in a timely manner• Participated in bi-weekly meetings to discuss department policies and procedures• 10 hours per week spent as Manager on Duty• Maintained an open-door policy realizing the importance of being seen as an approachable managerCredited on the following title:• World of Warcraft: Wrath of the Lich King (2008)

As a Senior Research Specialist I supported and mentored a team of 10 Research Specialists for World of Warcraft Customer Support. I was offered a position to move to Austin and assisted in developing the new Customer Support Department location.• Provided coaching, direction and team building • Worked with my team to ensure the highest level of quality was being given while maintaining metric quota• Promoted a team-oriented environment, encouraging team members to look to each other for guidance and assistance• Developed policies and procedures to improve efficiency while enhancing customer serviceCredited on the following title:• World of Warcraft: The Burning Crusade (2007)

As a front-line Customer Support Representative, I assisted customers with in-game issues using our online ticketing system. Through detailed analysis of in-game logs and console commands, I was able to tackle and resolve a wide range of issues for our customer-base.• Worked with a team to meet individual and team-oriented goals• Promoted to Research Specialist position within 5 months of hiring• Provided on-the-job training to newly promoted Research Specialists• Earned high scores in Quality Control while surpassing metric quota

• Guest Relations – Ensuring guests are satisfied with their stays, assisting with personal requests and fielding feedback about the hotel• Delegated tasks to a large team – Organizing check-in/check-out procedures, monitoring bell staff and valet staff daily operations and coordinating bell staff duties to maximize efficiency• Gained experience creating schedules and accounting• Received honor for Employee of the Month (2nd Quarter 2003)