• Tested EKC, an application used by 10,000 dealers, via Global Connect, to obtain vehicle key codes. Validated the functionality of EKC’s features for key code lookup and VIN updates for both administrative and dealership users increasing $3M production sales per month.• Tested VAT, a graphical test authoring tool used by 37 GM business users to generate compact data files. Validated the functionality of VAT features that will allow dealers to run diagnostic services on a vehicle and tested stimulated ServiceLogiq screens that ultimately will be used by the dealers. Features include Customer Requirement Documents and Diagnostic Data Management tools. • Tested Power BI platform used by 500 users across Customer Care, Aftersales and Warranty (CCAW), and Dealer Aftersales & CCA Supply Chain (DASC) domains to serve Power BI dashboard and reporting needs.• Conducted automation testing for Customer Requirements Documentation, reducing manual testing efforts and coverage by 60%.• Incorporated knowledge of SQL to validate test results and generate test data.• Analyzed and assessed potential roadblocks or processes to improve the quality of software functionality.• Performed initial testing during deployment cycles to validate functionality and detect defects early in the development life cycle.• Used understanding of user story acceptance criteria and business cases to better analyze requirements of given software applications to conduct thorough manual testing. • Worked with other Quality Assurance colleagues to generate solutions and analyze problems on given projects.• Closely worked with the development team to ensure timely reproduction and resolution of defects.• Acquired knowledge of Agile Software Development methodologies, Waterfall methodologies, and other Quality Assurance best practices

Responsible for maintaining library collections and resources for patrons Utilize knowledge of the University of Arizona library resources and communication skills towards library patrons to provide directions or information about the libraryCollect, arrange, and format morning newspapers for patrons

Educated and guided students to impart knowledge and skills for academic success over ways to improve business practices through computer technology such as Excel or BI tools Oversee work and activities in the classroom while facilitating learning and discussion among the studentsGraded and evaluated class projects and assignment