Michael L. Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

My primary role is to provide front-line helpdesk support to Seattle headquarter and remote users to assure minimal interruption to daily business operation. I am also responsible for onboard/offboard employees, provisioning accounts and application access, tracking and managing assets, as well as maintaining onsite network and server resources.

Greater New York City Area

Part of the pre-opening team at Four Seasons Hotel New York Downtown property.Worked together with Director of IT to implement various IT systems and established operating procedures, as well as satisfied technology need from all departments to ensure the success of the hotel's opening and daily operation.

Greater New York City Area

My primary responsibility with Four Seasons Hotel New York property is to ensure the efficient operation and maintenance of all computer systems, network, data and voice communications activities at the hotel. In addition, I also provide a high level of IT support services to guests and staff as well as 24 hour coverage for the computer systems, either on site or remotely, depending on business needs.

New York, Ny

My primary responsibility was to manage the daily operations of the showroom and office to ensure all sales transactions happen flawlessly, accurately and in a highly satisfying experience to customers. In addition, I was in charge with developing marketing and sales strategies decisions for the North America market.

New York, Ny

My primary responsibility was to support the field consultants and professionals to ensure they are able to effectively service their clients by leveraging technology tools and applications. My responsibilities also included implementing enhancements to increase the capacity of the computer replacement process during high volume season and contributing best practice ideas to improve efficiency of daily operations.

Holtsville, N.Y.

My primary responsibility was to support external customers and sales engineers on mobile computing scanner products to ensure they are able to effectively completing sales and inventory transactions in an accurate and uninterrupted manner. Additional responsibilities included proactively identifying root cause of customer’s issues to prevent issues from reoccurring, and to discussing technology concerns to gain insights to make value added recommendations to customers.

Mba, Computer Information Systems

Bs, Business Management, Concentration In Management Information Systems & Marketing