Marvin Angelo Lising Email & Phone Number

Position: L1 IT Support SpecialistProvided essential L1 IT support services for a fleet of maritime vessels equipped with IT systems.Managed the IT helpdesk, ensuring all IT-related issues were promptly logged into the ticketing system for tracking and resolution.Conducted initial troubleshooting and resolved L1 issues, including hardware malfunctions, software glitches, and network connectivity problems.Collaborated closely with vessel crew members to ensure swift problem resolution and minimal downtime.Assisted in maintaining IT documentation, ensuring all software was up to date and accounted for.Position: L2 IT Support EngineerPromoted to L2 IT Support Engineer in recognition of technical expertise and problem-solving skills.Oversaw advanced technical support, addressing more complex IT issues that required L2 attention, including server administration, network infrastructure, and Internal Emailing systemManaged and maintained onboard servers, ensuring they were properly configured, backed up, and up-to-date.Developed and implemented specialized software solutions to optimize vessel operations and streamline IT processes.Conducted remote support for vessels at sea, resolving critical IT issues and minimizing disruptions.Acted as an essential member of the emergency response team, handling IT-related crises, such as system downtime.

Responsibilities:Ticket Management: Utilized a ticketing system to log, prioritize, and track IT support requests from employees. Maintained a high level of responsiveness and ensured timely resolution.Hardware and Software Support: Diagnosed and resolved hardware and software issues for desktops, laptops, printers, and peripherals. Installed, configured, and updated software applications.Network Support: Assisted with network connectivity troubleshooting, including issues related to Wi-Fi, LAN, and VPN. Collaborated with network administrators for more complex network problems.User Assistance: Provided hands-on support and guidance to end-users, addressing their IT-related questions and concerns. Offered training and created documentation for common tasks.Hardware Procurement: Managed IT inventory and coordinated hardware procurement, ensuring that employees had access to up-to-date equipment.Security Measures: Assisted in enforcing IT security policies, including password management, antivirus updates, and endpoint security.Remote Support: Provided remote assistance to employees working offsite, resolving technical issues and ensuring their productivity.

Bachelor'S Degree, Information Technology

Activities and Societies: Tau Gamma Phi

Computer Science