CUSTOMER SERVICE / RELATIONSHIP MANAGERLeadership / Problem Solving / Action DrivenQUALIFICATIONSResults-oriented, high-energy, hands-on professional with a successful record of improving customer satisfaction and increasing business profitability. Leadership experience motivating teams and individuals to increase productivity resulting in problem resolution and implementation of best practice solutions. Decision making and multitasking capabilities during pressure situations in dynamic environments. • Exceptional customer service to international automotive, financial, and corporate health care customers • Project Lead for numerous customer initiatives designed to improve processes and increase productivity resulting in significant cost savings• Managed teams of employees throughout North America conducting performance reviews, administering salary and bonus reviews with account profit and loss responsibilities• Successful managing diverse global support teams to collaborate to meet customer requirements and timetables• Superior organizational, self, and time management skills with strong attention to detailSpecialties: Program/Project ManagementITIL CertifiedClient Relationship ManagementCommunications ManagementCall Center / Service DeskDesktop DeploymentOperating Systems UpgradePrinter Refresh