Michael Michaud Email & Phone Number

Westbrook, Me, Us

Handcrafting the Highest Quality Specialty Foods and Flavorings Since 1866

Portland, Me, Us

• Championed leadership for Technical Support Help Desk and Systems Engineering with an annual fiscal budget of $2.5+ million dollars; AS400, Database Administration, Business Continuity/Disaster Recovery, Backup/Storage, Windows Server (physical/virtual), Datacenter, and Server Compliance.• Cut maintenance costs by $245,000 dollars through contract renewal negotiations and technology investments. • Orchestrated 99.99% uptime through strategic infrastructure development enabling a highly available, flexible, and sustainable service delivery.• Secured annual savings of $60,000+ through an online training program for the Engineering and Help Desk staff. • Secured $50,000 in reduced costs yearly through the redesign of employee onboarding to a digital transformation within the ServiceNow platform. • Facilitated and guided a refresh of Production and DR compute and storage with next-generation technologies. • Drove increased productivity and transformed team performance through the creation and implementation of data-driven dashboards in ServiceNow.• Capitalized and delivered a 3-year ROI payback with a highly successful AS400 project refresh for primary and secondary data centers which optimized current technologies.

Portland, Maine, Us

• Spearheaded leadership of 8 Platform Services Teams, 25+ team members, and a $1.5 million dollar annual budget: AIX/Linux, Database Administration, Business Continuity/Disaster Recovery, Backup/Storage, Windows Server (physical/virtual), Datacenter, Server Compliance, and Southern Maine Healthcare; piloted all strategic planning, processes, ownership, and capital expenditures.• Oversaw, negotiated, and delivered $1.2 million dollars in capital funding for the successful replacement of 6 storage fiber switches. • Budgeted, built, and staffed a team responsible for the successful management of the operating system patching schedule for the MaineHealth system; researched enterprise-level tools, created a communication vehicle, and coordinated downtime for a 24x7 operation. • Chaired the leadership for 2300+ databases including Microsoft SQL, Oracle, and custom databases. • Pioneered disaster recovery awareness through the creation and staffing of key personnel to address and process the procedures and testing for the enterprise - ensuring validation and organizational compliance.

• Championed leadership of 4 team members and a capital budget of $350,000 dollars; analyzed existing infrastructure and technology upgrades to ensure business continuity and maximize regulatory compliance. • Liaised with stakeholders and the Board of Directors on information technology trends and innovations to maximize productivity and minimize costs. Delivered a 3-year strategic roadmap that addressed an infrastructure refresh as well as qualitative and quantitative improvements to transform and optimize the needs of business services.• Delivered innovative state-of-the-art disaster recovery datacenter infrastructure (compute and backup); conducted research, created a successful proposal for President/CEO and Board of Directors, and exceeded the project deliverables.• Cross-functionally collaborated with MaineHealth, Maine Medical Center, and supporting vendor partners. • Developed and maintained system standards and policies to ensure Synernet systems met HIPAA and HiTrust standards passing regulatory audits.

Kobbegem, Be

• Championed strategic leadership of 3 datacenters, 11 distribution centers, 1,500 retail locations, 1,220 virtual and 1,600 physical servers, 16 team members, 3 contractors, and a $2 million dollar budget; created yearly strategic technology roadmaps and budgets, disaster recovery infrastructure, vendor relationships, and hardware and software contracts (Hewlett Packard, VMWare, and Citrix).• Oversaw and delivered a 140 Citrix server farm supporting 1,500 concurrent users, 6 NetApp SAN storage arrays across 3 data centers supporting over 220 TB of storage, and security compliance for 2,800 Windows servers.• Secured ongoing compliance for PCI, SOX, and HIPPA by delivering hardened systems, event monitoring controls, and least privileged access to systems