Matthew Miller Email & Phone Number

Austin, Texas, United States

• Built Apps with customized views, fields, permissions, etc
• Built and improved dashboards, reports, and workflows
• Created and worked on operational tasks
• Created and maintained technical documentation on all aspects of Salesforce for internal users
• Worked on projects for large data updates and creation through data loader
• Worked directly with Salesforce support on multiple bugs and defects leading to fixes in the Salesforce platform

Round Rock, Texas

• Provide technical support and application support for end users
• Troubleshoot and resolve problems with products, software, and processes
• Manage ServiceNow ticketing queue
• Escalation break-fix for workstations and applications
• Document processes, standard operating procedures, efficiency, and support needs
• Create solutions and integrate processes

Austin, Texas Area

• Salesforce.com platform migration for manufacturing companies.
• Provided technical support and application support in Salesforce for system and database management
• Supported Salesforce ERP and data migration
• Created reports for data analysis in Salesforce
• Created permission sets and workflows in Salesforce
• Modified views, fields, pick-list values, and record types in Salesforce

Austin, Texas Area

• Deployed, developed, maintained, and documented SCCM imaging procedures for co-workers and end users
• Provided technical support and application support for end users
• Received, maintain, and track all inventory that interacts with the imaging department
• Managed Remedyforce ticketing and create reports in Remedyforce for Asset Management
• Created full metrics reports for company server and workstation management

Austin, Texas Area

• Delivered medical supplies and specimens, and non-medical supplies promptly and accurately
• Prepared paperwork and maintain records for all deliveries
• Helped maintain long-term customer relationships through prompt and courteous service

Greater New York City Area

• Performed in-store and phone-based IT assistance for desktops, laptops, windows, Microsoft Office Products, and any other software or hardware needs
• Assisted customers and make appropriate recommendations in order to close a high volume of sales and maintain an exceptional customer service standard
• Lead a team of six employees to consistently meet and exceed all goals and metrics
• Developed a strategy to reduce loss percentage from 8% to 0.8%
• Organized stock rooms, manage… Show more
• Organized stock rooms, manage stock levels and make key decisions about stock control Show less

Psychology

Criminal Justice