Matthew Miller Email & Phone Number

Austin, Texas, United States

● Built Apps with customized views, fields, permissions, etc● Built and improved dashboards, reports, and workflows● Created and worked on operational tasks● Created and maintained technical documentation on all aspects of Salesforce for internal users● Worked on projects for large data updates and creation through data loader● Worked directly with Salesforce support on multiple bugs and defects leading to fixes in the Salesforce platform● Implemented and maintained… Show more ● Built Apps with customized views, fields, permissions, etc● Built and improved dashboards, reports, and workflows● Created and worked on operational tasks● Created and maintained technical documentation on all aspects of Salesforce for internal users● Worked on projects for large data updates and creation through data loader● Worked directly with Salesforce support on multiple bugs and defects leading to fixes in the Salesforce platform● Implemented and maintained custom objects, fields, and page layouts to meet business requirements in Salesforce platform● Responsible for user management, training, and support to ensure efficient adoption of Salesforce platform across multiple departments● Conducted regular data quality checks and cleanup to ensure accuracy and consistency of information stored in Salesforce platform Show less

Round Rock, Texas

● Provide technical support and application support for end users ● Troubleshoot and resolve problems with products, software, and processes● Manage ServiceNow ticketing queue● Escalation break-fix for workstations and applications● Document processes, standard operating procedures, efficiency, and support needs● Create solutions and integrate processes

Austin, Texas Area

●Salesforce.com platform migration for manufacturing companies.● Provided technical support and application support in Salesforce for system and database management● Supported Salesforce ERP and data migration● Created reports for data analysis in Salesforce● Created permission sets and workflows in Salesforce● Modified views, fields, pick-list values, and record types in Salesforce

Austin, Texas Area

● Deployed, developed, maintained, and documented SCCM imaging procedures for co-workers and end users● Provided technical support and application support for end users● Received, maintain, and track all inventory that interacts with the imaging department● Managed Remedyforce ticketing and create reports in Remedyforce for Asset Management● Created full metrics reports for company server and workstation management

Austin, Texas Area

● Delivered medical supplies and specimens, and non-medical supplies promptly and accurately● Prepared paperwork and maintain records for all deliveries● Helped maintain long-term customer relationships through prompt and courteous service

Greater New York City Area

● Performed in-store and phone-based IT assistance for desktops, laptops, windows, Microsoft Office Products, and any other software or hardware needs● Assisted customers and make appropriate recommendations in order to close a high volume of sales and maintain an exceptional customer service standard● Lead a team of six employees to consistently meet and exceed all goals and metrics● Developed a strategy to reduce loss percentage from 8% to 0.8%● Organized stock rooms, manage… Show more ● Performed in-store and phone-based IT assistance for desktops, laptops, windows, Microsoft Office Products, and any other software or hardware needs● Assisted customers and make appropriate recommendations in order to close a high volume of sales and maintain an exceptional customer service standard● Lead a team of six employees to consistently meet and exceed all goals and metrics● Developed a strategy to reduce loss percentage from 8% to 0.8%● Organized stock rooms, manage stock levels and make key decisions about stock control Show less

Psychology

Criminal Justice