Delivering impactful SaaS solutions by fostering strong relationships between SMB customers, sales leaders, and engineers to understand each organization's unique needs. I guide customers to the right resources and contacts based on their specific requirements, emphasizing SAP Concur's strengths in streamlining travel and expense management. By showcasing the value of SAP Concur’s offerings and collaborating closely with sales managers, I help attract new customers and develop strategies that drive growth and enhance customer satisfaction.• Travel Management: Simplifies travel bookings by providing access to preferred vendors.• Expense Management: Automates expense reporting for effortless submission and compliance.• Invoice Management: Accelerates invoice processing with automated approvals and improved visibility.• Audit and Compliance: Offers tools to ensure adherence to company policies and reduce risk.With trusted clients like Amazon, Cisco, L'Oréal, Salesforce, and Deloitte, SAP Concur stands out as the ideal solution for supporting the needs of growing businesses.

Specialized in qualifying both inbound and outbound opportunities for Account Executives (AEs) and Sales Engineers (SEs) through Marketing Qualified Leads (MQL) and Product Qualified Leads (PPL). Consistently surpassed a quarterly quota of $1.5 million by 100%, processing over 80 MQL leads each week and covering accounts across all industries and Oracle products. Key responsibilities and achievements include:• Opportunity Qualification: Qualified inbound and outbound leads to ensure high-quality opportunities for AEs and SEs.• C-Level Engagement: Collaborated with C-level personas to understand business needs and align solutions with strategic objectives.• Strategic Planning: Worked alongside product experts to strategize on key accounts, system integration, and expansion efforts while addressing customer pain points.• Vendor Collaboration: Partnered with external PPL vendors to qualify opportunities and enhance lead generation.• Bill of Materials Creation: Developed detailed billable points to support project proposals and client needs.

Generated outbound opportunities by outlining industry trends, identifying customer pain points, and analyzing the competitive landscape in state and local governments, as well as the education sector. A key aspect of this role involved uncovering BANT (Budget, Authority, Need, Timing) criteria to qualify leads effectively. Surpassed a quarterly quota of $1.3 million by 100%. Key achievements include:• Engaging with C-Level Executives: Qualified RFPs/RFIs by assessing budgets and ensuring alignment with Oracle’s solutions, effectively uncovering budget and authority aspects.• Identifying Needs for ERP, EPM, HCM, and SCM Systems: Utilized a structured outreach strategy, including cold calling, emails, and social media engagement, to uncover specific needs and timing considerations.• Driving Opportunity Creation: Generated $5 million in opportunities through effective solution-selling techniques during product demonstrations, aligning offerings with client needs and timelines.

Supported the Finance team by creating data visualizations and refining complex data to accurately assess banks' financial health. This work involved collaborating with cross-functional teams and developing insightful tools to aid in decision-making processes.Key Achievements:• Transformed a bank call report template by analyzing over 25 reports, enhancing data extraction reliability.• Collaborated with the financial team to design 5 Power BI dashboards, supporting key contract negotiations.• Worked closely with engineering, product, and marketing teams to deliver solutions that aligned with customer needs.• Achieved a 98% average score by refreshing knowledge of SQL, Power BI, and Excel analytical tools.• Conducted in-depth analysis of financial data, delivering actionable insights to 10 clients.• Administered onboarding training to clients, focusing on financial software best practices to ensure seamless implementation.• Provided technical support during the sales process, product demonstrations, and technical consultations.

Fostered a secure and engaging community within the residential halls by collaborating with fellow RAs and university staff. Implemented safety protocols while developing programs that enhanced the resident experience. Utilized data-driven strategies and effective resource management to support the well-being of over 780 residents across multiple hall locations.• Investigated residence halls to prevent unauthorized entry and safeguard residential property.• Integrated data analysis and feedback to create monthly curriculum activities for 30+ hall locations.• Coordinated with 20 Resident Assistants to triage emergencies, ensuring resident safety and well-being.• Developed 10+ curriculum-driven bulletin boards to maximize the utilization of campus resources and inform students.• Analyzed survey feedback using Excel and SQL to identify trends and areas for improvement in housing services.• Reduced errors by 27% through the assembly and maintenance of a housing assignments tracking database.

Developed and executed product strategies, conducted market research, and collaborated with cross-functional teams to ensure alignment with business objectives. Enhanced product offerings and customer satisfaction through data analysis and strategic insights, ultimately contributing to the company’s growth and success.• Advised on the evaluation of 15+ help desk applications by establishing selection criteria for potential solutions in collaboration with Managers.• Optimized the management of key client information by consolidating insights, fostering exceptional customer service, and driving client satisfaction.• Boosted revenue by 104% through the incorporation of product life cycle stage acumen to outline effective product marketing strategies.

Guided students and parents through campus to ensure secure class schedules and living arrangements. Facilitated discussions on relevant college issues and delivered presentations to inform guests about available resources.• Guided over 8,000 students and parents through 30+ campus locations to ensure classes and living arrangements were secure.• Facilitated culturally relevant discussions with groups of 20+ students to educate them about relevant issues faced in college.• Developed communication skills through 40-minute presentations to 300+ students to inform guests of tangible resources.