With a Master of Science in Sports Management from Drexel University's LeBow College of Business, I am passionate about pursuing a career in event and venue operations, where I can apply my knowledge, skills, and experience to create memorable and engaging experiences for sports fans and guests. Currently, I work as an Event Assistant at HiTouch Enterprises, a leading event management company, and a Gameday and Event Staff at Philadelphia Eagles, one of the most popular NFL teams. In these roles, I have contributed to planning, organizing, and executing various events, such as concerts, festivals, corporate meetings, and charity functions, as well as ensuring the safety, comfort, and satisfaction of thousands of attendees. I have also demonstrated my ability to multitask, communicate effectively, and resolve issues quickly and professionally in fast-paced and dynamic environments. Additionally, I have more than a decade of experience in diverse customer service backgrounds, including working as a Collections Customer Representative at the City of Philadelphia Revenue Department, where I have delivered exceptional service to taxpayers, resolved over 200 inbound calls per week, and participated in implementing the new tax system. I am a reliable, driven, and results-oriented professional who is motivated to maintain customer satisfaction and contribute to company success. I am proficient in Microsoft Office, including Word and Excel, and have a keen attention to detail. I am eager to leverage my education, experience, and competencies to join a reputable and innovative organization in the sports industry.