Marianne Loeppky Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Managed over 700 accounts in downtown Vancouver from large and small commercial locations to chain accounts and strata property management groups.
• Tasked with building retention rate for a large book of business and creating strong, loyal customer relationships.
• Identified and recommended schedule solutions, maximizing company efficiency and higher margins.
• Expanded customer base, securing competitor prospects through new business leads and referrals.
• Upgraded existing customers by selling advantages to increasing recycling programs.
• Resolve customer complaints by investigating problems, developing solutions, and ensuring that issues do not reoccur.

Vancouver, British Columbia, Canada

• Managed 400-500 large and small customers in the Lower Mainland, to provide specific waste and recycling solutions. Negotiated and structured proposals for individual, group, and master contract renewals to ensure.
• Lifted book of business from previous 32% to 90% retention by building and retaining customer relationships.
• Met and exceeded annual new business targets up to 131% annually by growing business from existing customers and through customer referrals.
• Identified and recommended schedule and equipment solutions to customers, maximizing company efficiency, and reducing customer costs, while retaining and increasing margins.
• Forecasted future hauling needs for some of Vancouver’s largest development companies, suggesting design and function ideas for brand new buildings, fulfilling COV development letter requirement.
• Prioritized and managed multiple projects daily, pivoting quickly and efficiently to solve issues through internal and external partners.

London 2012 Olympics

• Prepared official Olympic photo and sporting memorabilia for autograph signings with Team Great Britain Gold Medal athletes for official online auction and venue retail stores.
• Identified and catalogued Olympic assets from multiple LOCOG Head Offices and Opening and Closing Ceremonies, by choosing many exclusive and potentially valuable items to reach highest bid offers on the Official.
• Coordinated with high-profile sports agents and private London venues for confidential athlete meetings, securing trust in those valued relationships.
• Advanced procedures directly with UK production partner, such as standardizing sales documentation and addressing delivery and expensive shipping concerns, growing gross profit.
• Integrated policies to handle all UK-based customer issues, coordinating with Vancouver team to achieve consistent and seamless responses to valued customers for delivery, accounting, and item errors.

Delta, British Columbia

• Awarded 2010 Winner’s Circle Honors for highest gross profit increase, taking territory from $3M to $4M in profitable sales.
• Engineered $2.5M chain account of 18 locations and recommended only company branded items to guarantee unique flavour profiles, making it difficult to move to competitor.
• Established and maintained ongoing relationships with competitor prospects, securing business when competitor presented a barrier.
• Negotiated $30K potential sale into $100K, plus coordinated extra equipment investment of $85K, locking in a long-term agreement.
• Sustained top 3% of company for “Perfect Orders Perfectly” with zero mistakes on orders, capturing entire profit per delivery.
• Prepared thoroughly when presenting to new prospects, locking down new accounts promptly by impressing with product knowledge, turnaround time on pricing and account set-up.

Vancouver, Canada Area

-Managed and developed newspaper advertising for existing and new accounts while building and cultivating client relations by continually updating my knowledge of the ever-changing market-Coordinated ad message and creative development for strong presence in the market-Strategy meetings to create the most effective advertising plan unique to their business.