Matthew Leclerc-O'Leary Email & Phone Number

Pointe-Claire, Quebec, Canada

Montreal, Quebec, Canada

Pointe-Claire, Quebec, Canada

Deliver sessions to adult learners. Mentor and train team of trainers. Perform live arts sessions and immersive product demos.

Managed multiple commitments between VPs, brand managers, COO and various web and IT companies in order to ensure the effective development, maintenance, redesign and launch of various websites and tech projects.Coordinated the move and implementation of the office IT infrastructure, including the move of servers and looking over floor plans for the installation of the network infrastructure and phone system.Assisted in the upgrade of servers in Toronto and Calgary, utilizing my expertise dealing with external team members to reduce inefficiencies and lower cost of implementation.Managed the MTY corporate website and the websites of 19 brands.Created and manage the Facebook pages of 10 brands.

Managed a partnership between Sushi Shop and la Grande Bibliothèque de Montréal by organizing meetings, negotiating the terms of the partnership and organizing a sushi catering service for two special events.Assisted in the planning and execution of the MTY Group Congress, including advising during meetings and by email, managing the printing of marketing materials and assisting in set-up. Responsible for managing customer complaints received via email, phone or mail.Organized meetings highlighting marketing initiatives to internal and eternal stakeholders, including marketing team members, suppliers and franchisees.Prepared and translated memos and Sushi Shop’s monthly newsletter which were distributed to 114 Sushi Shop locations.

Coordinated trainers’ schedules and device repair appointments, thereby optimizing staff availabilities to meet the demands of a high volume of clients.Coached team of trainers to improve their teaching skills, leading to best overall net promoter results in all of Canada.Mentored the new staff during the new store opening of Fairview Pointe Claire Apple.Troubleshot iPhone, iPod and iPad problems, including asking clarifying questions regarding the usage of the client’s mobile device.Delivered training sessions and workshops in person to clients.