Marcos Lomboglia Email & Phone Number

London Area, United Kingdom

• Exceeded professional services bookings targets, leveraging deep client relationships to identify and secure upsell opportunities for AI and data strategy solutions.
• Partnered with C-suite stakeholders to drive strategic initiatives, aligning service delivery with customer goals to enhance retention and unlock additional revenue streams.

London, England, United Kingdom

• Head of Consulting Services, Customer Onboarding, and Email Deliverability practices for EMEA Professional Services
• Redesigned the professional services methodology for delivery excellence reducing time to deliver
• Guided emerging, digital & enterprise organisations to confidently accelerate time to value building trusted, compliant, customer engagement solutions

London, England, United Kingdom

• Led EMEA Consulting Services Delivery practice accelerating digital transformations of contact centres, voice / SIP, chat, messaging, video and email solutions
• Mentored a team of experts, delivering technical and project management services from requirements gathering, solution design, implementation, quality assurance, training, deployment, and post go-live issue resolution
• Built trusted relationships with customers and partners, proactively managing risks, in a fast paced environment
• Data driven revenue forecasting, bookings, budgeting, resource allocation, P&L management, and operational metrics on projects health, team utilisation, and customer satisfaction with an average of 4.8/5

London, United Kingdom

• Established the EMEA regional professional services practice, overseeing the growth from inception to a team of 6 consultants within the first year
• Cultivated strategic relationships, building trust and solid partnerships that resulted in joint proposals with partners and the services team, contributing to over $1.2M in bookings in the first year
• Managed end-to-end projects, creating comprehensive project plans, producing regular status reports, and conducting c-level executive reviews to ensure transparency and alignment with business goals

London, United Kingdom

• Built a consulting practice from the ground up, scaling up to a team of software engineers, project managers and business consultants
• Pioneered the implementation of blockchain solutions across financial services, energy, aviation, and shipping industries, resulting in improved security, identity management, transparency, and operational efficiency
• Established a hub in Portugal, overseeing entity setup, physical space allocation, hiring, and onboarding of Front/Back-End Developers, accelerating product development and increasing capacity for innovation

London, United Kingdom

• Management consultancy – in partnership with McKinsey & Co
• Drove comprehensive technical program management initiatives, encompassing SEPA, Cards Payments, Credit, Treasury & SWIFT, Client Accounts, and Client Support.
• Vendor Management for Mobile Banking core software development and systems integration.

London, United Kingdom & São Paulo Area, Brazil

• Led major global system implementations across more than 8 countries in America, Europe, and Africa within the financial services industry, utilizing JAVA technology.
• Drove a €5M Front-to-Back Office Capital Markets implementation project for a leading bank in Central Africa. Project based in Paris, France, with a subsequent rollout across 34 African countries.

São Paulo Area, Brazil

• Succeeded in turning around a critical €2.5m project for one of the largest Banks in Brazil. Complete change from a Waterfall delivery approach to an Agile approach, resulting in increased efficiency and effective.

São Paulo Area, Brazil

• Scaled and directed the Internet Solutions team to 12 members, having budgetary control, resource planning and project execution.
• Established and cultivated a high-performing, cross-functional team of business analysts, software engineers, and web designers, driving successful project, program, and enhancement deliveries within the organization.

São Paulo Area, Brazil

• Led the development of complex strategic banking solutions and managed a team of 20+, oversaw supplier management while interfacing across functional areas simultaneously.

• Java Development of digital payment solutions.

Bachelor, Computer Science

Master Of Business Administration (M.B.A.), Finance

Ma, Business Administration