Directing operations of a multi-property portfolio of eight hotels spanning Wisconsin/Illinois providing exceptional hospitality experiences to thousands of guests each year.Developed and leading a high-performing team of 10 direct reports and 100+ indirect reports delivering operational excellence and exceptional guest experiences every day, with achievement highlights including: – Increasing GOP 13.6% in 2017 and 16.5% in 2016; – #1 District Manager for highest Guest Satisfaction Index Score 2016 & 2017;– Top 10% company-wide for Guest Satisfaction Experience Overall;– #1 in Division and Top 15% company-wide for Overall Social Media scoring;– District of the Year 2016 nomination among 29 districts;– Lowest Management Turnover Rate company-wide (6.25%);– Succession planning: 25 team members advancing including six advancing to GM roles or higher;– Executive appointment as Recruitment Subject Matter Expert; – Executive appointment to 10-member Customer Service Advisory Board;

Responsible for the business operations for multiple properties, including recruitment and training, revenue management and team development. Provide continuous performance evaluation and apply developmental tools and resources to assist in employee career growth. Create and monitor quality assurance programs to enhance the level of customer service and increase repeat business.

Led a 15-member hospitality services team to consistently achieving business goals in operating a 73-room property during a difficult economic conditions including a national recession, with achievement highlights including.– Meeting or exceeding key performance goals and business objectives for five consecutive years;– Business management competencies recognized in promotion to multi-asset District Management role 2004, being selected from a competitive field of 40 GMs in the region.

Leveraged natural leadership skills and a deep interest in the hospitality industry backed by a Bachelor’s in Hospitality and Tourism Management to launch hospitality management career within a recognized market leader, with notable achievements including:– Demonstrating exceptional management and leadership competencies across key operational performance areas to earn promotion to GM role in 14-months

Responsible for establishing new sales accounts for corporate relocations, business training classes and special projects. Developed weekly pricing strategies to maintain accurate positioning in the competitive market. Conducted on-going training to the guest service department to increase increase percentate of repeat customers.