🇺🇦 Mark Longhurst 🇺🇦 Email & Phone Number

South Ockendon, Gb

San Francisco, California, Us

San Francisco, California, Us

Data driven and obsessed with best end user experience, driving strategy and delivery on goals and objectives.

San Francisco, California, Us

Work break following redundancy, and at the height of the COVID-19 global pandemic; time out taken to enjoy the weather, learn new skills, attend online training and help those in need within the local community; whilst seeking my next role.

Windsor, Ct, Us

Managed, hands on, a diverse and globally dispersed customer facing team of 28 Microsoft and Citrix Engineers for the design, construction, supply, and support of world class end user environments, delivered to 10,000 internal, B2B and B2C users.• Trained and mentored the end user engineering and 1st/2nd/3rd line support teams with a focus on their interpersonal skills and business acumen to provide excellence within the SaaS, PaaS, Virtual desktops and Published applications environment to end users, fulfilling business growth objectives.• Project delivery (incl new end user offerings, office moves, offshoring) • Data analysis (including capacity, performance, incidents, problems)• Manage team compliance of ITIL framework procedures• Ensured full security and audit compliance by following business process, regularly updating security patches, collaborating closely with the audit and cyber security teams, and accurately managing the monthly reviews.• 3rd party, supplier, and vendor management, to ensure high performance and value for moneyKey Achievements• Increased positive customer feedback from 38% to 95%• Successfully merged and synergised 3 globally dispersed internal and external technical delivery and support teams to reduce external contractor overheads and streamline the operations, systems, and processes• Delivered world class end user environments, revised service delivery procedures, and shifted left skills and knowledge, resulting in a significant reduction of incident tickets, and resolved technology debt throughout the EUS estate• Reduced EUS OPEX by 16% through effective reviews, system upgrades and team transformation• Researched, planned, and delivered hardware refreshment programme resulting in the EUS CAPEX reduction by £590k p.a.

Windsor, Ct, Us

Purfleet, Essex, Gb

Built and maintained the Microsoft infrastructure and Citrix Farm/Desktops, leading a team of 5 Microsoft and Citrix Engineers, designing and delivering the IT strategy, and management of third-party service providers, to ensure delivery of the highest quality of service ~600 end users.

Managed a team of 3 Wi-Fi Engineers and 3 Developers to provide high speed SDSL internet access, via Wi-Fi, to customers along the west coast of Norfolk, liaising with local authorities to secure contracts and deliver municipal networks within East Anglia.

Gb

Hands on Senior IT engineer and deputy PM, managing a team of 32 IT Engineers to deliver the BT N3 COIN (Community of Interest Networks) and NHS CAB (Choose and Book) projects across all Hospitals and GP Surgeries in Essex, Southend and Thurrock.

Andover, Hampshire, Gb