Sales, Solution and Operations Professional with 15+ years of hands-on operational management and customer service experience with a proven track record of applying appropriate practical and operational practices that meet departmental and business needs while exceeding customer expectations. • Exceptional problem solver with keen ability to resolve issues, analyze / define departmental and business processes for improvement, define, design, develop and implement highly successful automated solutions. • Results oriented well-organized achiever with ability to identify opportunities to improve departmental / organizational operational efficiency. • Motivated achiever who envisions business opportunities to develop and implement workable solutions while benchmarking performance against key operational targets / goals.