Assisting SMBs and SMEs around the world in leveraging customer reviews and photos throughout the buyer journey to increase trust, social proof and sales. Member of the Global Executive team, representing the voice of the customer on strategic and operational decisions.

- Transformed a Client Services organization of 80 employees into digital consultants, able to provide services that focused on relationship building, effective on-boarding, escalation management and overall digital growth for our clients and partners. - Repositioned and integrated our Client Services organization into the larger organization driving customer centricity and implementing new standards for recruiting, training, escalations, management development and internal communications.- Achieved 30% increase in productivity with new Tier-based service model that re-defined tasks and processes. This resulted in multiple benefits, including customer and employee retention.

Publishing of educational comic books to address health literacy needs of children and underserved communities.

Connecting the Care Center to the larger product and development organization to incorporate VOC insights, and to improve our customer journey based on escalations.- Responsible for providing quick and accurate resolution to 15K+ weekly escalated incidents, directing a team of 110+ employees - including Advanced Hosting and Technical Support, Online community and internal communications.- Drove high levels of customer satisfaction (upper 90's) by adhering to a strict 2-hr SLA and reinforcing a service philosophy based on doing the Right Thing. - Launched and developed a new Voice of The Customer strategy based on aggregated customer feedback and insights from product activation, usage and renewal cycles.

On point for 60% of Go Daddy's employee base. During my leadership our Care Center grew from 500 to over 2,000 employees, and sales from $60M to $250M in 6 years.- Led the strategic growth and general management of Go Daddy's Customer Care Center and its 2,000+ employees, supporting 10M+ customers worldwide in 2012. - Possessed full P&L responsibility for all Care Center functions and monitored daily productivity obtaining net positive financial impact on the larger organization. - Achieved highest net promoter scores (NPS) throughout the entire Domain and Hosting industry, scoring 68 points in 2012. - Launched Go Daddy's first global sales and support team in India, replicating and adapting our operational performance, philosophy and customer centricity. - On point for all Care Center teams, including: Inside Sales, Technical Support, Professional Development, Workforce Management, QA, Executive and Corporate Account Management.- Led the organization through 6 years of 20%+ y/y growth, with operations in 5 different locations.

- Led our Recruiting, New Hire Training, Continuing Education, and Communications teams during an extremely rapid growth period of time -2006- resulting on scalable processes that allowed us to maintain service levels and capitalize demand.- Led recruiting and on-boarding programs that met targets of hiring 80 new employees per month.

Represented Arizona's Hispanic community in addressing issues related to Disaster Relief, CPR training and community involvement.

- Oversaw all local marketing activities throughout 480 banking centers in Arizona, Nevada, and Southern California. - Supported our large-scale branch expansion effort, assisting in the opening of 30 new centers during period of accelerated growth. - Championed national launch of various Hispanic market initiatives, intended to support the launch of targeted checking and money transfer services.

Suppy Chain Systems consultant.

Responsible for Consumer and Point of Purchase market research efforts.