Michael Lopez-Guerrero Email & Phone Number

Lacey, Washington, United States

Doral, Florida, United States

Recruiting:- Conducted proactive research and collaborated with department managers to identify available positions within the organization.- Utilized job platforms like Indeed, ZipRecruiter, and LinkedIn to source and assess potential candidates, ensuring alignment with organizational requirements.- Maintained a candidate tracking system in Excel and Google Sheets, meticulously documenting candidate interactions.- Conducted phone screenings to evaluate candidate suitability and organizational fit, facilitating smooth communication between candidates and hiring managers.- Coordinated and scheduled in-person interviews, managing logistical details efficiently.- Presented qualified candidates to department managers, fostering collaboration and feedback exchange for streamlined decision-making.- Managed post-interview feedback and collaborated on background checks, playing a pivotal role in the hiring process from identification to onboarding.Inside Sales Training:- Evaluated the sales team's skills and knowledge, leveraging Salesforce data analysis to identify improvement areas.- Developed tailored training materials addressing Revenue Based Financing and qualifying criteria for business capital.- Conducted orientation sessions for new hires, providing comprehensive training on Salesforce usage and optimization.- Addressed specific challenges in Salesforce proficiency and coached on best practices for sales process optimization.- Emphasized data accuracy, pipeline management, and feature utilization.- Managed outsourced teams in Venezuela and El Salvador, focusing on qualifying merchants for revenue-based financing and facilitating bilingual communication with Latin American clients.- Continuously enhanced training programs to align with the latest Salesforce capabilities, maintaining thorough documentation on processes and guidelines.

Las Vegas, Nevada, United States

Dynamic leader with expertise in logistics and delivery operations, skilled in long-term planning, leadership, and operational management. Proven ability to drive efficiency and performance while ensuring fleet readiness and safety compliance. Experienced in overseeing large driver teams and providing training for new hires.- Audited Amazon vans and trucks for damages, ensuring fleet safety and readiness.- Coordinated logistics for downed vehicles, minimizing downtime and optimizing operations.- Addressed poor delivery metrics through strategic initiatives and operational improvements.- Provided leadership and alignment with company goals through communication with senior officials.- Motivated and incentivized employees, resulting in improved performance and customer satisfaction.- Assisted in operational tasks such as work scheduling and payroll management through ADP.- Oversaw a team of 60 drivers, scaling to 120 during peak seasons.- Served as the assigned trainer for each new hire, ensuring consistent onboarding and adherence to company standards.

Las Vegas, Nevada, United States

Use route navigation apps and knowledge of the area to deliver packages to customers on timeInteract with customers in a professional mannerWork occasional evenings and weekendsComplete daily maintenance checks on a delivery van and notify the manager of any issuesDrive in inclement weather, such as light snowMaintain electronic logs to track routes and deliveries

Las Vegas, Nevada Area

- Provided exceptional care and exercise opportunities for pets, ensuring a stimulating environment for energy expulsion and overall well-being.- Led daily excursions to Mount Charleston, NV, catering to 16-25 dogs per day, facilitating hikes and supervised independent roaming in a natural setting.- Implemented GPS tracking collar system to monitor dog whereabouts, ensuring safety and facilitating training exercises during excursions.- Maintained punctual and reliable pick-up and drop-off services, accommodating dog owners' schedules within an 8-hour window.- Demonstrated strong commitment to animal welfare and safety, fostering a positive experience for both dogs and their owners.- Established rapport with clients through clear communication and exemplary customer service, earning trust and loyalty within the community.

Las Vegas, Nevada Area

-Listen to and resolve customer complaints regarding services, products, or personnel.-Monitor sales staff performance to ensure that goals are met.-Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.-Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers. -Provide staff with assistance in performing difficult or complicated duties.-Plan and prepare work schedules, and assign employees to specific duties.-Attend company meetings to exchange product information and coordinate work activities with other departments.-Formulate pricing policies on merchandise according to profitability requirements.-Examine merchandise to ensure correct pricing and display, and that it functions as advertised.-Analyze details of sales territories to assess their growth potential and to set quotas.-Visit retailers and sales representatives to promote products and gather information.-Keep records pertaining to purchases, sales, and requisitions.-Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.-Inventory stock and reorder when inventories drop to specified levels.

3200 S Las Vegas Blvd D700, Las Vegas, Nv 89109

Create a world-class customer experience by providing passionate customer service and selling through customer engagement. Uphold DICK’S Sporting Goods standards for merchandise presentation of the best apparel and equipment brands in sporting goodsPromote company programs including warranty sales, Sportsman’s Advantage Card (loyalty program), private-label credit cards, and other seasonal promotions. Assist customers with full GAIT Analysis in order to better there physical stance bettering any podiatric problems.

3121 S Maryland Pkwy #101, Las Vegas, Nv 89109

Direct all electronic faxes to corresponding physicians while providing a high level of customer service in a multi-cultural environment. Constant patient chart maintenance and letter drafting for all physicians.

3445 Nw 7Th St, Miami, Fl 33125

Provided high level of Customer service. Letter drafting for practicing Physicians. Mail receiving and collating. Multicultural interaction. Record maintenance for patient charts, laboratory results, and pharmaceutical samples. Event coordination for office events. Transcribing dictation from Office Manager and practicing Physician

High School

High School, Business