Mónica López Email & Phone Number
Who is Mónica López? Overview
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Mónica López is listed as Asistente de Direccion at Relyens (Sham en España), based in Greater Madrid Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Mónica López.
Mónica López previously worked as Customer Service Executive-Medical Area at Europ Assistance España and NH Hotel Group Back Office Agent at Madison Experience Marketing. Mónica López holds Post-Graduate In Management Of Tourist Activities, Experta Unviversitaria En Dirección Y Gestión De Actividades Turísticas from U.N.E.D (Open University).
Email format at Relyens (Sham en España)
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About Mónica López
Amplia experiencia en puestos de atención al cliente y ventas. Habituada a trabajar en entornos internacionales.Buen nivel de inglés, francés e italiano. Estancias profesionales en Inglaterra y Francia. Estudios de Turismo y formación continua, especialmente centrada en las áreas de Marketing y Calidad.
Mónica López's current company
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Mónica López work experience
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Asistente De Direccion
Current
Customer Service Executive-Medical Area
-Provide first point of contact information, dealing with requests for assistance in a timely and professional manner.-Manage customer expectations with a sense of responsability and urgency.-Execute all administrative duties, updating the information for the correct follow-up of the case.-Ensure compliance at all times with procedures manuals and guidelines
Nh Hotel Group Back Office Agent
-Process requests for quotation, register and confirm the bookings-Provide accurate information to the customer.-Achieve all performance standards on both quality and productivity.
Product Manager For North Africa And Middle East
- Ensure that contracts (rates, allotment, conditions…) are correctly loaded and up-to-date in the system.
- Negotiate offers and promotions to maximize revenue.
- Prepare statistics, analyze and compare rates of suppliers and competitors, reconcile contract discrepancies and maintain positive working relationship with hotel partners to obtain feedback for improvements.
- Train hotel partners on how to use the extranet.
- Solve problems and booking issues guaranteeing the quality of the product
Reservations Manager
- Analyze and forecast the room business daily, weekly and monthly.
- Follow up on market trends and suggest necessary actions to increase turnover.
- Design and implement a new booking procedure to successfully increase direct sales in order to reduce commission charges and late cancellations costs.
- Maximize revenue by up-selling guest rooms and recommending hotel facilities.
- Coordinate the XML integration of the bookings in the Property Management System.
- Control and update the room inventory to achieve the objectives of occupancy, average rate and revenue.
Senior Receptionist
- Convert information calls and emails to actual bookings.
- Check daily arrivals, departures, cancelations and V.I.P reports.
- Promote the services and facilities available within the hotel to maximize sales opportunities.
- Train Front Desk staff ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
V.I.P Front Office Agent
Recepcionist & Night Auditor
Manager On Duty
Newport Bay Club Hotel Receptionist
Mónica López education
Post-Graduate In Management Of Tourist Activities, Experta Unviversitaria En Dirección Y Gestión De Actividades Turísticas
Degree In Tourism Management, Equivalente A Diplomatura En Turismo
Frequently asked questions about Mónica López
Quick answers generated from the profile data available on this page.
What company does Mónica López work for?
Mónica López works for Relyens (Sham en España).
What is Mónica López's role at Relyens (Sham en España)?
Mónica López is listed as Asistente de Direccion at Relyens (Sham en España).
Where is Mónica López based?
Mónica López is based in Greater Madrid Metropolitan Area, Spain, Spain while working with Relyens (Sham en España).
What companies has Mónica López worked for?
Mónica López has worked for Relyens (Sham En España), Europ Assistance España, Madison Experience Marketing, Grupo Transhotel, and Best Western Hotel Mayorazgo.
How can I contact Mónica López?
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What schools did Mónica López attend?
Mónica López holds Post-Graduate In Management Of Tourist Activities, Experta Unviversitaria En Dirección Y Gestión De Actividades Turísticas from U.N.E.D (Open University).
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