-Provide first point of contact information, dealing with requests for assistance in a timely and professional manner.-Manage customer expectations with a sense of responsability and urgency.-Execute all administrative duties, updating the information for the correct follow-up of the case.-Ensure compliance at all times with procedures manuals and guidelines

-Process requests for quotation, register and confirm the bookings-Provide accurate information to the customer.-Achieve all performance standards on both quality and productivity.

•Ensure that contracts (rates, allotment, conditions…) are correctly loaded and up-to-date in the system.•Negotiate offers and promotions to maximize revenue.•Prepare statistics, analyze and compare rates of suppliers and competitors, reconcile contract discrepancies and maintain positive working relationship with hotel partners to obtain feedback for improvements.•Train hotel partners on how to use the extranet.•Solve problems and booking issues guaranteeing the quality of the product

•Analyze and forecast the room business daily, weekly and monthly.•Follow up on market trends and suggest necessary actions to increase turnover.•Design and implement a new booking procedure to successfully increase direct sales in order to reduce commission charges and late cancellations costs.•Maximize revenue by up-selling guest rooms and recommending hotel facilities.•Coordinate the XML integration of the bookings in the Property Management System.•Control and update the room inventory to achieve the objectives of occupancy, average rate and revenue. •Check daily arrivals, cancellations, and no-shows. •Answer telephone and email inquiries in a timely manner, determine guest’s needs and quote the appropriate room and rate as per requirements.•Ensure that credit and billing instructions are clearly mentioned and supported.•Quote and set up group bookings in the PMS ensuring that rates, deposits, accounting instructions and rooming list are entered correctly.•Cooperate with other departments to deal with and resolve booking queries and issues.

•Convert information calls and emails to actual bookings.•Check daily arrivals, departures, cancelations and V.I.P reports.•Promote the services and facilities available within the hotel to maximize sales opportunities.•Train Front Desk staff ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.