Lourdes Moya Email & Phone Number

Richmond, Bc, Ca

Vancouver, Canada Area

• Responsible for effectively initiating, planning, scheduling, estimating, coordinating,and managing between 35-45 projects annually• Guides cross-functional team of project managers, designers, and contractors;fostering collaboration and driving towards project goals• Develops project plans, schedules, and budgets, ensuring alignment with clientexpectations and company resources• Identifies potential risks and develops mitigation strategies to minimize projectdisruptions and ensure timely delivery• Serves as the primary point of contact for clients, providing regular updates onproject progress, addressing concerns, and managing expectations• Resolves issues and conflicts that arise during the design and manufacturingprocess, maintaining project momentum and customer satisfaction• Adapts to changing project requirements, market conditions, and client needs,making necessary adjustments to keep projects on track• Manage project budgets, diligently monitoring expenses, and implementing strategiccost-control measures• Maintain impeccable records on shared drive of project documentation, includingcontracts, drawings, and correspondence• Conduct site inspections to ensure projects are delivered to the stakeholders’satisfaction

Vancouver, Canada Area

• Identified and engaged with potential YouTube content creators and influencers• Leveraged various platforms and tools to discover new talent and assess theirsuitability for partnership• Initiated and maintained meaningful relationships with YouTube creators andinfluencers, fostering trust and collaboration• Acted as a brand ambassador, effectively communicating the benefits of partneringwith BroadbandTV• Negotiated partnership terms and contracts with YouTube talent, ensuring mutuallybeneficial agreements for both parties• Provided guidance and support to onboarded YouTube talent, assisting them inoptimizing their channels and content for maximum reach and engagement• Provided actionable insights and recommendations to creators to enhance theircontent strategy and audience engagement• Collaborated with internal teams such as marketing, legal, and content strategy toensure seamless execution of partnership agreements and alignment with companyobjectives• Ensured compliance with legal and regulatory guidelines in all talent acquisitionactivities and agreements

British Columbia, Canada

• Recruited, led, and developed a team of retail associates, fostering a positive andproductive work environment• Provided training to improve product knowledge and customer service skills• Implemented sales strategies to drive store revenue and exceed sales targets• Analyzed sales data to identify trends and opportunities for improvement• Ensured exceptional customer service by resolving customer issues promptly andmaintaining a customer-centric approach• Managed inventory levels to ensure optimal stock availability• Conducted regular inventory audits and implemented efficient restocking• Maintained the store's visual merchandising according to industry trends• Created and managed the store's budget, monitoring expenses and maximizingprofitability• Streamlined operational processes to improve store efficiency and productivity• Developed and managed staff schedules to ensure adequate coverage• Optimized staff allocation based on customer traffic and sales demands• Conducted regular performance evaluations for staff, providing constructivefeedback and recognition for outstanding performance• Executed promotional events and sales initiatives to drive customer engagementand increase foot traffic

British Columbia, Canada

• Provided training and guidance to team members to ensure high levels of customerservice and operational efficiency• Ensured excellent customer service by addressing customer concerns promptly andmaintaining a friendly and welcoming atmosphere• Managed shift operations efficiently, including food preparation, order taking, andcustomer service, to meet quality and service standards• Managed inventory levels to prevent shortages and minimize waste, ensuring thatall necessary items were stocked and available• Oversaw cash handling procedures, including cash register management andaccounting for sales transactions• Managed and maintained accurate records of sales and expenses during shifts• Conducted training sessions for new employees and provided ongoing coaching toimprove their performance and efficiency• Optimized staffing levels based on projected business and customer flow• Conducted regular quality checks and maintained adherence to health and safetyregulations• Ensured compliance with safety and security protocols, including equipmentmaintenance and the implementation of safety procedures

Diploma, Interior Design

Diploma, Business Administration And Management, General