Mark Lovatt Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

As a senior member of the "Growth" department, my role as National Engagement & Partnership manager is responsible for a national team of community engagement & partnership managers in SA, WA, VIC, NSW and QLD. This team promotes My Plan Manager out in community at disability expo's, networking/educational events, grass roots sponsorships. and builds a.

Adelaide, Australia

During the 5-Years I was at AIB I was involved in the transformation from family business to market leader. With the recruitment of over 3,000 MBA students from the team that I lead daily. The Australian Institute of business is the #1 MBA provider in Australia.

Adelaide, Australia

Franchise owner of the Northern & North East territories in Adelaide, South Australia. With 200-300 athletes per term. With 9 staff we hold classes at Para Vista, Surrey Downs, Parafield Gardens and Gawler.My key areas of the business are Marketing & Finance with coaching classes on the weekends.* Day to day operations * Marketing plans for local and.

Adelaide, Australia

• Telstra was the #1 Telecommunications provider in Australia. I worked for Telstra Supremacy sales centre, that was 220 FTE. During my time at Supremacy I worked in multiple acting roles that included, call centre.
• Lead a team of 17 sales consultants for Telstra digital consumer.
• Analyse KPI reports to identify trends and opportunities.
• Develop strategies to improve… Show more Telstra was the #1 Telecommunications provider in Australia. I worked for Telstra Supremacy sales centre, that was 220 FTE. During my time at Supremacy I worked in multiple.
• Develop strategies to improve performance.
• Weekly one on one coaching to ensure meeting and exceeding KPI’s

• Stellar is an outsourcing call centre company that had a 250 FTE centre in Adelaide. It held the consumer MOVE.COM contract with Telstra.Duties & Responsibilities
• Develop contact centre sales plans to achieve centre budgets.
• Create monthly sales strategies to drive business outcomes.
• Develop sales team leaders coaching capability through, 1on1 observation and feedback.
• Weekly and monthly Sales Reporting.
• Stakeholder management reporting General manager and… Show more Stellar is an outsourcing call centre company that had a 250 FTE centre in Adelaide. It held the consumer MOVE.COM contract with Telstra.Duties &.

Adelaide, Australia

• Sales Leader of up to 20 sales consultants who take inbound call traffic for Telstra consumer.
• Provide monthly P&L statements, discuss team and centre performance and impact to bottom line.
• Manage Call & Resource queues, via Grade of service levels, abandoned%, and occupancy levels.
• Analyse results and performance. Develop, track and execute performance improvement plans.
• Providing ongoing one on one coaching to sales consultants to ensure meeting and exceeding KPI’s
• … Show more

Graduate Certificate In Management, Marketing/Marketing Management, General

Subjects Completed: Leadership, Marketing Management, Strategic Human Resource Management, and Operations Management.

Diploma Of Management - Bsb51107

Diploma of Management completed while working at Telstra in 2013