Michael Lovejoy Email & Phone Number

Northern, Illinois, United States

Waukegan, IL

Provide technical support for major medical facilities including Microsoft networking and configuration issues. Install, configure and troubleshoot data interfaces with various hospital information systems, including Epic, Meditech, Vista, CPSI Cerner and others. Working knowledge of HL7, SQL, MSMQ, RDP, MS networking, HTTPS protocols. Familiar with.

In charge of all environmental systems supporting MPLS network in over 300 facilities in the Chicago metro area. Functioned as subject matter expert for DC power and HVAC systems, building engineering liaison, and network surveillance.* Independently achieved more than one million dollars in annual savings by planning, coordinating and implementing all.

Promoted to serve as primary point of contact in building and managing new engineering group responsible for evaluating environmental facility system operations and preventive maintenance schedules to support 30 telecom central offices and data centers in Illinois; and Tennessee. Proposed plans to in-source and upgrade system resources that optimized.

Provided leadership in managing day-to-day operations for team of field technicians, supervising installation and configuration of fiber optic networks throughout Chicago market. Trained staff to accurately to evaluate and troubleshoot connectivity issues, and devise appropriate strategies to maintain customer satisfaction. Key AccomplishmentsAchieved 100%.

Delivered outstanding technical support in managing center operations and team of technicians responsible for remote installation and maintenance of data and voice circuits in Midwest region. Coordinated and led multiple concurrent projects as primary point of contact responsible for analyzing project needs, managing aggressive deadlines, allocating tasks.

Master'S Degree, Computer Science, 3.8

Bachelor Of Business Administration (Bba)

Associate Degree, Telecommunications