Marissa Lown-Klein Email & Phone Number

Leeuwarden, Fr, Nl

Lelystad, Flevoland, Netherlands

Leeuwarden, Friesland Province, Netherlands

Booqable is a small remote company with a start-up environment so my role at the company has me 'wearing many hats'We have maintained a 4.8/5 star rating on Capterra for our customer support with over 100 reviews• Main and first point of contact for all lead, trial user, and customer tickets with quick, thorough, creative, and thoughtful resolutions• Onboard lead and trial customers and help with website embedding implementation (often using custom CSS and HTML knowledge to help customize their websites)• Troubleshooting, investigating, and reporting customer issues and bugs onto the proper teams for fixing or improvements• Processing feedback from customers regarding feature requests and improvement insights• Create, write, and build out the help center knowledge base and blog posts• Utilize Intercom and Hubspot CRM to identify accounts with opportunity for growth to increase customer success• Conceptualize and build demo websites for internal and customer usage• Drove and Maintained KPIs for customer team including response time, conversation numbers, and number of replies within conversations for maximum efficiency while maintaining friendly and fun conversational atmosphere• Financial account management for subscriptions including delinquencies, cancellations, and reactivations• Work independently and with the team to solve problems and achieve high customer satisfaction

Walpole, Massachusetts

• Open and close the store; including counting registers for start or end of day and sending daily progress reports• Ensure store communication between associates and management to optimize store performance and community• Help increase and maintain optimal store performance, including but not limited to associate productivity, merchandising, customer satisfaction, and brand/product knowledge• Act as an active member of the sales floor to maximize customer satisfaction and to achieve store goal with all members of the sales team• Brought forth to inspire passion and enthusiasm to the team• Served as a friendly, hardworking, and punctual employee

Walpole, Massachusetts

• Worked independently and as part of a team to help customers and maintain retail environment• Organized and prioritized work to boost KPIs and customer satisfaction• Greeted walk-in customers with a smile, entered sales data into cash register, reduced check-out time and increased sales• Resolved customer complaints in a professional manner ensuring customer satisfaction• Conducted inventory review and checked invoices on incoming orders for accuracy• Maintained attractive display, cleanliness, and organization of the store

West Hills, California

• Worked independently and as part of a team to help customers and maintain retail environment• Organized and prioritized work to boost KPIs and customer satisfaction• Greeted walk-in customers with a smile, entered sales data into cash register, reduced check-out time and increased sales• Resolved customer complaints in a professional manner ensuring customer satisfaction• Conducted inventory review and checked invoices on incoming orders for accuracy• Maintained attractive display, cleanliness, and organization of the store

Walpole, Ma

• Worked independently and as part of a team to help customers and maintain retail environment• Organized and prioritized work to boost KPIs and customer satisfaction• Greeted walk-in customers with a smile, entered sales data into cash register, reduced check-out time and increased sales• Resolved customer complaints in a professional manner ensuring customer satisfaction• Conducted inventory review and checked invoices on incoming orders for accuracy• Maintained attractive display, cleanliness, and organization of the store

Newton, Massachusetts

• Attended leadership seminar• Assisted teacher with 6th grade through high school students• Assisted main office as needed

Bachelor Of Arts (B.A.), Psychology

Religious Studies Minor Relay for Life, Mission Delivery Chair 2013 Relay for Life, Mission Delivery and Luminaria Chair 2015

Dutch 0 > A2

University of Groningen Language Center Dutch 0 to A2 CEFR level

High School Diploma

Activities and Societies: AP Psychology, AP Biology, Photography Club