Michael Loyd Email and Phone Number
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Michael Loyd personal email
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Accomplished senior leader with extensive experience in contact center operations, wholesale distribution and the mortgage and banking industry. Well versed in contact center operations, internal audit, bankruptcy, default, loss mitigation, escalations, monitoring processes, and operational efficiencies. Being persuasive and articulate allows me to communicate with stakeholders to protect against reputational or financial harm. ► PROJECT MANAGER AND SIX SIGMA BLACK BELT: Managed Departmental Projects and lead Controls, Governance & Reporting teams in multiple locations within a high volume escalations department while ensuring a constant state of audit readiness and controls effectiveness. ► SERVANT LEADERSHIP: As a leader I am a servant first…with the natural feeling that I want to serve, to serve first. This conscious choice brought me to aspire to lead, to make sure that other people’s highest priority needs are being served. My goal is to ensure those served grow as persons and while being served, become healthier, wiser, freer, more autonomous and more likely themselves to become servants. ► OPERATIONS MANAGEMENT: My teams developed and implemented business process, automated reporting and metrics for contact and call center, digital, written correspondence and business readiness teams ensuring improved control efficiency from 48% to 99% in 6 months along with successful completion of full audit with no reportable findingsKey Competencies:• Team Leadership• Contact & Call Center • Loss Mitigation, Risk & Controls Efficiencies• Project and Reporting Management• Business Metrics Design & Implementation
Southern Glazer'S Wine & Spirits
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Director Legal & ComplianceSouthern Glazer'S Wine & Spirits Apr 2024 - PresentMiami, Florida, Us
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National Contact Center Operations ManagerSouthern Glazer'S Wine & Spirits Jul 2019 - Apr 2024Miami, Florida, Us
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Vice President, Escalations Controls & GovernanceJpmorgan Chase & Co. 2018 - Mar 2019New York, Ny, UsLed teams including Reporting & Analytics, Business Resiliency, Business Readiness, Quality Control, Quality Assessment Group and Intake teams across multiple locations (TX, AZ, OH & Manilla)• Improved control efficiency from 48% to 99% in 6 months by improving reporting automation, successful completion of 4 action plans, P&P enhancements, certifications & full audit with no reportable findings• Provide rich business/data analysis and partner with various LOB management to improve customer experience including use of SQL, Access, Tableau & Excel. -
Vice President OperationsNational Bankruptcy Services, Llc 2015 - 2017Dallas, Tx, UsLed, motivated and developed Managers, Supervisors and agents in Bankruptcy, Litigation and Call Center Operations (100+ FTE). • Traveled as needed with COO to acquire new business. .• Oversight for PCN’s, TOC’s, NFC’s, Final Cures, Discharge/Dismissal Audits, MFR’s and Agreed Orders to ensure timely responses are filed within federal/state and jurisdictional timelines and within client expectations.• Hiring, retaining, developing and motivating of Managers, team leads, call center agents and bankruptcy associates. -
Global Senior Operations ManagerOcwen Financial Corporation (Acquired Homeward Residential) 2009 - 2015West Palm Beach, Florida, UsDirect oversight of 9 Team Leads & 200+ FTE in multiple sites, including: Coppell TX, Houston TX, Pune India, Bangalore India & Mumbai India• Researched and implemented procedural changes applicable to bankruptcy and state or federal laws in accordance with change control, to ensure improved control efficiency and governance• Created robust step by step procedures that enabled compliant and efficient treatment of accounts as evidenced by 98% quality score and 97% productivity rating for the entire department.• Designed a staffing and productivity model that promoted individual accountability and clearly defined staffing needs based solely on forecasted bankruptcy filing volume, which led to 86% improved submissions, 92% reduction in Proof of Claims rejections and 15% reduction in employee turnover -
Vice President, Imminent DefaultJpmorgan Chase/Emc Mortgage Corp 2005 - 2009New York, Ny, Us
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Litigation Department Sr. ManagerDrive Financial Services 2002 - 2005Us
Michael Loyd Skills
Michael Loyd Education Details
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University Of North TexasLegal Assistant/Paralegal Certification
Frequently Asked Questions about Michael Loyd
What company does Michael Loyd work for?
Michael Loyd works for Southern Glazer's Wine & Spirits
What is Michael Loyd's role at the current company?
Michael Loyd's current role is Six Sigma Black Belt | Servant Leader | Contact Center Management | Loss Mitigation, BK & Default Experience | Reporting & Controls | QA/QC Fanatic.
What is Michael Loyd's email address?
Michael Loyd's email address is mi****@****ase.com
What is Michael Loyd's direct phone number?
Michael Loyd's direct phone number is +197278*****
What schools did Michael Loyd attend?
Michael Loyd attended University Of North Texas.
What skills is Michael Loyd known for?
Michael Loyd has skills like Loss Mitigation, Call Centers, Mortgage Lending, Mortgage Servicing, Risk Management, Default, Credit, Loans, Customer Service, Management, Leadership, Call Center.
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