AeroLeads people directory · profile
Michael Loyd Email & Phone Number
Director Legal and Compliance
at
Southern Glazer's Wine & Spirits
1 work email found
@southernwine.com
3 phones found area 972
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Legal and Compliance
Location
Dallas-Fort Worth Metroplex, United States
Who is Michael Loyd? Overview
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Quick answer
Michael Loyd is listed as Director Legal and Compliance at Southern Glazer's Wine & Spirits, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a work email signal at southernwine.com, phone signal with area code 972, and a matched LinkedIn profile for Michael Loyd.
Michael Loyd previously worked as Director Legal & Compliance at Southern Glazer'S Wine & Spirits and National Contact Center Operations Manager at Southern Glazer'S Wine & Spirits. Michael Loyd holds Paralegal, Legal Assistant/Paralegal Certification from University Of North Texas.
Company email context
Email format at Southern Glazer's Wine & Spirits
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{first}{last}@southernwine.com
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AeroLeads found 1 current-domain work email signal for Michael Loyd. Compare company email patterns before reaching out.
Profile bio
About Michael Loyd
Accomplished senior leader with extensive experience in contact center operations, wholesale distribution and the mortgage and banking industry. Well versed in contact center operations, internal audit, bankruptcy, default, loss mitigation, escalations, monitoring processes, and operational efficiencies. Being persuasive and articulate allows me to communicate with stakeholders to protect against reputational or financial harm. ► PROJECT MANAGER AND SIX SIGMA BLACK BELT: Managed Departmental Projects and lead Controls, Governance & Reporting teams in multiple locations within a high volume escalations department while ensuring a constant state of audit readiness and controls effectiveness. ► SERVANT LEADERSHIP: As a leader I am a servant first…with the natural feeling that I want to serve, to serve first. This conscious choice brought me to aspire to lead, to make sure that other people’s highest priority needs are being served. My goal is to ensure those served grow as persons and while being served, become healthier, wiser, freer, more autonomous and more likely themselves to become servants. ► OPERATIONS MANAGEMENT: My teams developed and implemented business process, automated reporting and metrics for contact and call center, digital, written correspondence and business readiness teams ensuring improved control efficiency from 48% to 99% in 6 months along with successful completion of full audit with no reportable findingsKey Competencies:• Team Leadership• Contact & Call Center • Loss Mitigation, Risk & Controls Efficiencies• Project and Reporting Management• Business Metrics Design & Implementation
Listed skills include Loss Mitigation, Call Centers, Mortgage Lending, Mortgage Servicing, and 46 others.
Current workplace
Michael Loyd's current company
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Southern Glazer'S Wine & Spirits
Website
AeroLeads page
8 roles · 25 years
Michael Loyd work experience
A career timeline built from the work history available for this profile.
Director Legal & Compliance
National Contact Center Operations Manager
Jul 2019 - Apr 2024
Vice President, Escalations Controls & Governance
Led teams including Reporting & Analytics, Business Resiliency, Business Readiness, Quality Control, Quality Assessment Group and Intake teams across multiple locations (TX, AZ, OH & Manilla)• Improved control efficiency from 48% to 99% in 6 months by improving reporting automation, successful completion of 4 action plans, P&P enhancements, certifications & full audit with no reportable findings• Provide rich business/data analysis and partner with various LOB management to improve customer experience including use of SQL, Access, Tableau & Excel.
2018 - Mar 2019
Vice President Operations
Led, motivated and developed Managers, Supervisors and agents in Bankruptcy, Litigation and Call Center Operations (100+ FTE). • Traveled as needed with COO to acquire new business. .• Oversight for PCN’s, TOC’s, NFC’s, Final Cures, Discharge/Dismissal Audits, MFR’s and Agreed Orders to ensure timely responses are filed within federal/state and jurisdictional timelines and within client expectations.• Hiring, retaining, developing and motivating of Managers, team leads, call center agents and bankruptcy associates.
2015 - 2017
~2 yrs
Global Senior Operations Manager
Direct oversight of 9 Team Leads & 200+ FTE in multiple sites, including: Coppell TX, Houston TX, Pune India, Bangalore India & Mumbai India• Researched and implemented procedural changes applicable to bankruptcy and state or federal laws in accordance with change control, to ensure improved control efficiency and governance• Created robust step by step procedures that enabled compliant and efficient treatment of accounts as evidenced by 98% quality score and 97% productivity rating for the entire department.• Designed a staffing and productivity model that promoted individual accountability and clearly defined staffing needs based solely on forecasted bankruptcy filing volume, which led to 86% improved submissions, 92% reduction in Proof of Claims rejections and 15% reduction in employee turnover
2009 - 2015
~6 yrs
Vice President, Imminent Default
2005 - 2009
~4 yrs
Litigation Department Sr. Manager
2002 - 2005
~3 yrs
1 education record
Michael Loyd education
-
University Of North Texas
FAQ
Frequently asked questions about Michael Loyd
Quick answers generated from the profile data available on this page.
What company does Michael Loyd work for?
Michael Loyd works for Southern Glazer's Wine & Spirits.
What is Michael Loyd's role at Southern Glazer's Wine & Spirits?
Michael Loyd is listed as Director Legal and Compliance at Southern Glazer's Wine & Spirits.
What is Michael Loyd's email address?
AeroLeads has found 1 work email signal at @southernwine.com for Michael Loyd at Southern Glazer's Wine & Spirits.
What is Michael Loyd's phone number?
AeroLeads has found 3 phone signal(s) with area code 972 for Michael Loyd at Southern Glazer's Wine & Spirits.
Where is Michael Loyd based?
Michael Loyd is based in Dallas-Fort Worth Metroplex, United States while working with Southern Glazer's Wine & Spirits.
What companies has Michael Loyd worked for?
Michael Loyd has worked for Southern Glazer'S Wine & Spirits, Jpmorgan Chase & Co., National Bankruptcy Services, Llc, Ocwen Financial Corporation (Acquired Homeward Residential), and Jpmorgan Chase/Emc Mortgage Corp.
How can I contact Michael Loyd?
You can use AeroLeads to view verified contact signals for Michael Loyd at Southern Glazer's Wine & Spirits, including work email, phone, and LinkedIn data when available.
What schools did Michael Loyd attend?
Michael Loyd holds Paralegal, Legal Assistant/Paralegal Certification from University Of North Texas.
What skills is Michael Loyd known for?
Michael Loyd is listed with skills including Loss Mitigation, Call Centers, Mortgage Lending, Mortgage Servicing, Risk Management, Default, Credit, and Loans.
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