Monique Purnell, M.S. Email & Phone Number

Kissimmee, Fl, Us

Learning & Development• Facilitated training for early-career employees on institutional policies, operations, and customer service.• Collaborated with Subject Matter Experts (SME) to design quarterly professional development training for 150 full-time employees.• Partnered with Human Resources to build courses into Workday for the virtual employee conference and conducted quality assurance check to streamline the registration process.• Evaluated survey data and conducted needs analysis to identify areas of improvement for professional development training and delivery.• Performed group and 1:1 coaching to adult learners on college and career planning.Advising• Managed a caseload of over 1,600 students; advising on course selection, creating educational plans, identifying goals, and interpreting college policies and resources.• Coached students through career exploration to promote major selection by 24 credits, and advising on major course requirements.• Monitored student progress through graduation; providing support for students struggling in their coursework, and conducting campaigns to ensure students are enrolled each semester.

Miami/Fort Lauderdale Area

• Identified over 500 prospective first-generation college students throughout Broward County as part of a $80,000 grant funded program to provide college and career counseling.• Partnered with community organizations to coordinate county wide special events focused on college admission education.• Completed annual final reports to the granting agency to showcase program performance, and demonstrate program success for renewal funding.

Miami/Fort Lauderdale Area

Learning and Development• Served as the School Advisory Council Co-chair; facilitating school-wide informational meetings, representing campus at district-wide trainings, and compiling school data for school improvement initiatives and accreditation.• Created and edited job aids, and instructional manuals for updated organizational processes, and new technology tools.Advising• Counseled students on career pathways, vocational training programs, and higher education alternatives to develop post-graduation plans.• Facilitated career readiness presentations with topics such as: crafting resumes, interview skills, business attire, and navigating the job search.• Provided college counseling; advising students on major selection, college applications, scholarships, and completing financial aid applications.• Developed programs that promote college and career readiness such as Career Fairs and College Week.• Actively recruited and enrolled students into Career Dual Enrollment programs; interpreting program requirements and assisting in the coordination of TABE assessments.• Tracked student matriculation through their junior and senior year, and assisted in developing programs to promote retention and improve graduation rates.

Miami/Fort Lauderdale Area

•Assisted faculty and staff in the grant proposal review and submission process to obtain funding from federal and local agencies for research and social service projects.•Created and reviewed multi-year grant budgets up to $1,000,000 for faculty and staff.•Counseled faculty and staff on developing grant proposals that are in compliance with university and agency guidelines.•Conducted a review of grant agreements between the university and the grantor agency.

Miami/Fort Lauderdale Area

•Taught two 30 student Intro to Honors courses with lesson content that covered transitioning to college, writing skills, teamwork, and leadership.•Advised students in areas outside of the lesson through the introduction of various Student and Academic services to ensure the holistic success of the Honors College freshman class. •Co-created Intro to Honors syllabus for the upcoming academic school year.

Miami/Fort Lauderdale Area

•Aided Principal Investigators in submitting grant proposals to obtain funding for research projects from federal and local agencies.•Held responsibility of requesting No-Cost Extensions from sponsors on behalf of the Principal Investigator.•Organized research proposal submissions and awards through the internal data entry system.•Drafted letters and documents on behalf of the Division as needed.

Dahlonega, Ga

•Assisted in all aspects of planning, preparation and execution of new student and parent orientations, including program logistics, coordinating skits, administering evening programming, and hiring student staff for a newly consolidated multi-campus university.•Supervised 50 undergraduate leaders through assigning orientation duties, conflict resolution, and general advisement when needed•Handled surveys to complete a multi-campus orientation assessment for prospective parents, students, and orientation leaders.•Assisted in co-teaching the summer First-Year Experience course.

Miami/Fort Lauderdale Area

•Developed a social media campaign to promote Student Programs, increase student involvement and instill an affinity to the Honors College.•Oversaw the creation of posters and flyers by student workers. •Assisted in shaping and teaching a course for first-year students.•Planned, promoted, and facilitated community engagement events through the college’s partnership with the City of Sweetwater.•Contributed in coordinating the Annual Evening with the Arts event to promote cultural awareness throughout the community. •Coordinated internship match-ups between students and businesses within the community.•Gathered and compiled data of student participation in special events.

Miami/Fort Lauderdale Area

•Assisted students in resolving financial aid inquiries via live chat, phone, and counter service.•Corresponded with various office personnel, including coordinators and directors, regarding student files.•Handled and processed confidential student records including: appeal forms, medical documentation, and legal documents.•Provided high quality customer service to various internal and external offices, students, and parents.

Gainesville, Ga

•Booked clients to university facilities; serving as a liaison between clientele, the university, and the city as needed.•Coordinated services for events including: catering, security, room reservations, AV equipment rental and set-up, and housekeeping.•Collaborated with the University Campus Events Committee to plan effective community programs and compiled bi-weekly reports for each meeting.•Created and processed all contracts and invoices for clients, forwarding them to appropriate university officials for approval to secure all services as required by university policies.

Gainesville, Ga

•Supervised the Student Team of Admissions Representatives by: coordinating office work schedules, assigning event duties, organizing campus tour guides, and implementing Student Appreciation Days for student ambassadors.•Represented the university through college fairs, campus tours and registrations.•Assisted in planning and facilitating university wide visitation events such as Senior Weekend and Winter Weekend.•Managed the office and completed data input.

Gainesville, Ga

•Assisted in booking summer camps to the university serving as university liaison.•Coordinated services for camps including: housing arrangements, catering, security, room reservations, AV equipment rentals and set-up, maintenance and housekeeping.•Oversaw housing agreements for each camp and their respective students, acting as a Resident Assistant, checking camps in and out of the university housing.•Maintained Special Events bookkeeping and invoices to archive for future reference.

Gainesville, Ga

•Served as a theatre and AV technician for all university programs.•Assisted in the coordination of campus programs through the Student Activities Board.•Provided maintenance to all theater spaces within the university.

Master Of Science (M.S.), Higher Education Administration, Graduate Student

Activities and Societies: FIU Student Affairs Graduate Association, NASPA, NODA

Bachelor Of Fine Arts (B.F.A.), Theatre Arts/ Musical Theatre

Activities and Societies: Gainesville Theatre Alliance, Phi Mu Fraternity, Alpha Psi Omega, Alpha Lambda Delta, Order of Omega, Rho.