Maria Ludivica Asuncion Email & Phone Number

National Capital Region, Philippines

Hanston Square Building, San Antonio, Pasig, Metro Manila 1650

● Responsible in performing credit evaluation, verification and validation for personal loan and consumer loans● Verify data vs source documents to confirm accuracy of information. Updating verified information which may include compiling, coding, calculating, tagging and others. ● Perform financial system confirmation used in checking of application to assess credit worthiness of clients (bank docs, credit bureaus/scoring, BAP and other credit services)● With call verification to clients, its resident, business or employment and reference/s (if w/ or w/out discrepancy) to ensure accuracy and authenticity on submitted documents and gathered details are complete.● Authorized to make appropriate decisions i.e. approved / declined / cancelled, following the credit assessment policy and loan documentation process● Other tasks include such as assigned in handling field collectors acting as field surveyors assigned in different provincial areas – north / south Luzon; Visayas - for manually verifying applicants through field survey / personal visitation

Taguig, National Capital Region, Philippines

●Technical Support Specialist 1 Part-timer / Attended Special Project Work Pool for SHOWTIME PPV ●SME role for the past 3 events, acted on monitoring and guiding agents to ensure resolving escalated customer questions, issues and complaints.●Provided cross training on customer interactions through mock chat with assigned agents and prepares chat scoring / feedback with supervisors overseeing.●TSR 1 role: handle customer service / product support chat / emails from pay-per-view customers ●Troubleshoot the customer’s problems i.e. on connected devices, purchase flows, ways to view, refund policies and transfer and escalations, using the tools provided and troubleshooting knowledge and deliver back to customers in a timely manner ●With tools training to ensure adequate competence and skills for performing and providing support to customers through live chat - learned and used Zendesk live chat software, BrightReps, Lessonly (module) and other admin tools for support.

Abs-Cbn Compound, Mother Ignacia Avenue Quezon City Philippines

●Handles team and oversees credit staff’s daily tasks and ensures completion of assigned tasks on a daily basis, monitors accuracy and reviewing recommendation of credit staff.●Prepares Daily Status Report, Consolidated Monthly Status Report and file assignments to the credit staff team.●Handles team schedule of third party (agency) credit staff and designate role per day●With credit role such as assessment of applications submitted, verification and validation regarding documents / requirements submitted within SLA; ●Performs background checking of customers thru call verification; checking accredited government websites and other credit sources for authenticity of documents; and recommend approvals, cancellation and rejection; as well as endorsements for increased postpaid line credit limits●Monitors sim activation requests thru various communication channels such as email and viber

Two E-Com Center, 14Th Floor Harbor Drive, Mall Of Asia Complex, Pasay City

●Working in a target driven sales environment to maximize the opportunity of sale in realty specifically with condominium unit/s by daily promotion of residential and commercial properties to potential clients.●Accommodating the client’s concerns regarding the project i.e. from showing and tripping with clients to the prospective properties, assisting in computation of the chosen unit/s, closing the deal and make sure that the after-sales process service and follow ups are made for the completion and documentation process.●Assisting and managed clients unit/s including lease contract transaction, negotiation and booking, managed complaints from lessee / tenant and coordinate to property management officers.

Gf Universal Tower Bldg., 1487 Quezon Avenue, West Triangle, Quezon City

●Evaluates, verify accuracy and authenticity of mobile phone line application requirements of customer records and recommends approvals for mobile phone line and data (2G/3G) applications ●Direct Interview and conduct credit investigation through call-out to applicant / customer, business employment, residence, banks/telecom and other contact person of individual service application.●Assigned in greater NCR business center of Suncellular to which corresponds with retail personnel and officers regarding the verification and validation process i.e. for compliance of documents, updates parameter to officers and staff and promote other offers to disapproved or unqualified applications and converted into sales.●SIM activation of postpaid application requests from all major sales channels nationwide.

P.O. Box #6998 45 Street, Al Kassarat Road Industrial Area – Doha, Qatar

●Provide customer service support to all military personnel at Al Udeid U.S. Air Base under Recreational Services Project.●Gives assistance to the patrons using the recreational facilities whether indoor or outdoor activities and host activities such as Billiards, Ping Pong, Cards Game

Yet Bldg., San Fernando Cor., Plaza Del Conde St., Binondo, Manila

●Initiate collection thru outbound calls of delinquent accounts. ●Investigate the customers’ history to negotiate payment terms and offer payment options or suggest alternatives for the settlement of the obligation.●Perform account maintenance subject to existing policies and guidelines such as Changes of Address and Telephone Numbers, Change of Billing Indicator.●Utilized the internet and specialized software to handle skip tracing.●Record details of enquiries and customer interactions including actions taken.

3/F Tabacalera Bldg., 900 Don Romualdez St., Ermita, Manila

●Evaluation & Accreditation of Suppliers and identify possible merchandise and its sources. ●Assists the Senior Buyer in vendor accreditation and service evaluation●Obtain price quotations from suppliers and review price variances and negotiate for the best possible price or value ●Order Processing - Prepares Purchase Order based on its off-take ●Delivery & Distribution / Inventory Management - Monitors delivery of merchandise to ensure these are delivered on time and according to company specifications ●Marketing & Coordination – Coordinate w/ Store Operations regarding display of items and proper implementation of promo activities, teaches and trains store teams to effectively implement merchandising and sales plans

Sm Centerpoint

● Greet customer/s, settle down and take order● Process the order/s and answer guest queries about the food, deal offers● Clean up the tables after the guests leave and set them for the next guests● Pack and serve warm food efficiently, in accordance with the order● Help in the kitchen or with outdoor delivery where and when required