Mary Loraine Fuertes Email & Phone Number

Oakland, California

• Manage patient's schedules, answer patient's calls, call patients to confirm their scheduled appointments and schedule patients for follow-up visits.
• Solicit appointments through telemarketing techniques.
• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
• Utilize the CRM software and master required computer skills.
• Plan and execute daily morning huddle; set goals and plan daily activities.
• Greet all patients and obtain potential referrals.

Burlingame, California

• Created plans and calendars to manage our daily office activities
• Managed patients’ schedules, answered patients’ calls, call patients to remind about their scheduled appointments and scheduled patients for follow-up visits
• Facilitated patients’ intake forms, checked-in patients and encoded patient’s demographics on EPIC
• Coordinated the hearing needs, reasons for visit, and concerns of patients to the hearing provider.
• Utilized software tools such as EPIC, Microsoft Powerpoint, Excel, Word and Outlook
• Created Excel Dashboard, data analysis and forecasting

Iloilo, Philippines

∙ Led Master's degree program seminars planning, budgeting, organization and delegating tasks to team members∙ Served as the secretary and treasurer of the class∙ Coordinated with multiple colleges from different schools to advertise seminars and increase participation ∙ Created invites and organized logistics of the seminar ∙ Managed closing activities.

Iloilo, Philippines

∙ Obtained and recorded patient’s vital signs, intake and output, Glasgow coma scale, blood glucose∙ Worked in different hospital areas such as the Intensive care unit (ICU), neonatal intensive care unit (NICU), psychiatry, ob-gyn, emergency room and operating room∙ Worked and engaged with diabetic, pediatric, cardiac, obstetric, psychiatric, geriatric and.

Master Of Arts In Nursing (Did Not Graduate, Pending Thesis), Major In Nursing Service Administration And Medical Surgical Nursing

Bachelor Of Science In Nursing, Registered Nursing/Registered Nurse