Melissa O'Hara Email & Phone Number

Dania Beach, Fl, Us

Melissa O’Hara Joins FirstService Residential’s MidAtlantic Executive Lifestyle Leadership Team Fairfax, VA (2024) – FirstService Residential, the leading residential community management company, has named Melissa O’Hara, the company’s Senior Vice President of Lifestyle for the MidAtlantic market. “We’re thrilled to welcome Melissa to the FirstService Residential family,” said Michael Mendillo, president, FirstService Residential. “She has a wealth of experience in combining operational, business, and organizational leadership skills to drive service excellence and growth.” “I’m grateful to join the FirstService Residential team and for the opportunity to work alongside the industry leaders,” said Ohara, senior vice president, FirstService Residential. “I am honored to deliver the highest level of service and support to FirstService’s impressive portfolio of associations in the Mid-Atlantic Region.In her role, she will provide leadership and operational oversight and act as a resource to the entire Lifestyle team across the MidAtlantic, including Virginia, Maryland, DC, West Virginia, and Delaware. O'Hara will report directly to Trent Harrison, president, MidAtlantic. “We are excited to have Melissa on our executive leadership team,” said Trent Harrison, president, MidAtlantic, FirstService Residential. “She has a proven track record of successful business process mapping, organizational change management, and strategic planning, all critical components as we grow our Lifestyle portfolio in these key markets.” Lifestyle communities are typically large-scale, amenity-rich communities that can be age-restricted, multi-generational, or high-rise. Our Lifestyle teams ensure residents enjoy resort-style living with amenities and programming to deliver an elevated lifestyle experience. FirstService Residential offers their associates, board members, and residents exceptional support, resources and best practices, and technology to deliver service excellence.

Chief Executive Officer for a non profit, Senior Living CCRC. We use the Green House Model and Eden Philosophy. My responsibilities include:Provide inspired leadership company-wide.Make high-level decisions about policy and strategy.Report to the board of directors and keep them informed.Develop and implement operational policies and a strategic plan.Act as the primary spokesperson for the company.Develop the company’s culture and overall company vision.Help with recruiting new staff members when necessary.Create an environment that promotes great performance and positive morale.Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.Work with senior stakeholders, chief financial officer, chief information officer, and other executives.Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the executive board to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Oversee the day-to-day operation of the company.Work closely with the human resource department to ensure great hiring.

Chief Executive Officer at Hover Senior Living Community, a non-profit Continuing Care Retirement Community.

92866 Issy Les Moulineaux Cedex 9, Fr

92866 Issy Les Moulineaux Cedex 9, Fr

92866 Issy Les Moulineaux Cedex 9, Fr

Action Pact in partnership with Liberty Hospital is making history! I will be part of the leadership team at Action Pact, where my primary responsibilities will include serving as the COO of Norterre at the Liberty campus. I will bring excitement, energy and my years of experience in operations, as I shape a team, guide the development of operations, and support the unique culture of healthy living that will flourish at Norterre.

Toronto, Ontario, Ca

Responsible for all aspects of operations providing leadership to ensure that the Nursing Home facilities objectives relating to quality of care, sales, customer service, employee relations, revenue enhancement, labor management and hospitality are achieved.

Defining and implementing innovative operational systems for an entire region.Built and managed effective teams while improving customer spending, market coverage and repeat and referral business.Drove consistent service and quality improvements to deliver impressive revenue and margin increases.Designing, implementing and leading successful service program initiatives.Establishing KPI's to quickly identify and address opportunities for growth and improvement.Attaining great success in highly regulated environments and excessively competitive markets.

Kennett Square, Pa, Us

Selected to direct $20M P&L for rehabilitation services division of $6B healthcare corporation. Manage service operations at 23 sites. Oversee 300 employees and $15M budget. Implement controls. Make vast improvements to patient scheduling, employee retention and profits. Achieve consistent compliance, while expanding service coverage and revenues.

Turned around $30M health care rehabilitation operations, driving 16 locations to surpass corporate revenue goals. Realigned rehab center operations to meet corporate, state and federal compliance. Built and managed cohesive, engaged workforce, instituting benchmark training program for new managers. Developed monthly facility-specific P&L reports, proactively addressing areas for improvement and revenue growth. Directed 150 staff and $1M budget.

Turned around $15M health care rehabilitation operations, driving 16 locations to surpass corporate revenue goals. Realigned rehab center operations to meet corporate, state and federal compliance. Built and managed cohesive, engaged workforce, instituting benchmark training program for new managers. Developed monthly facility-specific P&L reports, proactively addressing areas for improvement and revenue growth. Directed 150 staff and $12M budget.

Masters, Speech/Language Sciences, Psychology And Healthcareadministration

Bachelor Of Science - Bs, Speech And Language Disorders And Business Administration