Michael Lumsden Email & Phone Number

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

Cambridge, United Kingdom

Cambridge, United Kingdom

Cambridge, United Kingdom

Durham Tees Valley

Providing a consultative service for clients and candidates, and delivering the highest levels of customer service. I have a high focus on understanding the needs of schools, and working closely with clients and candidates to find the perfect fit between both parties. I am responsible for all aspects of business development, including candidate generation, and utilising my communication and negotiation skills to develop both existing and new business relationships.

Operating in a training and development role for an expanding outbound contact centre.Fully Eon accredited my current scope is to develop and deliver training and coaching resolutions for 100+ outbound sales agents.Working closely with front line agents and reporting directly to director level my scope is broadly to increase profitability while supporting all internal and external compliance requirements.Specialties:Coaching, Training, Recruitment

Durham, United Kingdom

Specialising in providing recruitment solutions in the manufacturing, technical and Industrial sectors at all levels.Interim branch manager from January 2010 due to long term illness of Branch Manager.Overall responsibility for running the Industrial desk encompassing, Manufacturing, Warehousing and Technical.Negotiating rates for all temporary and permanent recruitment with responsibility for maintaining branch margins.Onsite account management of high volume… Show more Specialising in providing recruitment solutions in the manufacturing, technical and Industrial sectors at all levels.Interim branch manager from January 2010 due to long term illness of Branch Manager.Overall responsibility for running the Industrial desk encompassing, Manufacturing, Warehousing and Technical.Negotiating rates for all temporary and permanent recruitment with responsibility for maintaining branch margins.Onsite account management of high volume manufacturing accounts, including; devising and delivering tailored recruitment processes, induction materials and feedback processes. Show less

Resourcing and recruiting an additional 50 agents to offshore callcentre in Bangalore India. Providing PDP's and on site training solutions to integrate new agents with no disruption in order to address increasing call volumes.

Providing first time solutions for both exisiting and new customers in regards to Motor and Home insurances as well as liasing with various Brokers to resolve written queries and amendments required. Supporting the sales floor and handling referrals due to complaints or underwriting queries. Accredited Trainer providing support to new consultants with technical queries as well as designing and delivering training sessions based on specific needs.Also provided support on secondment to… Show more Providing first time solutions for both exisiting and new customers in regards to Motor and Home insurances as well as liasing with various Brokers to resolve written queries and amendments required. Supporting the sales floor and handling referrals due to complaints or underwriting queries. Accredited Trainer providing support to new consultants with technical queries as well as designing and delivering training sessions based on specific needs.Also provided support on secondment to Cardiff office, accounts team. Show less