Launched Co-Marketing campaigns with local companies that aimed to generate leads for Citi’s Cards Acquisition Telesales Team.Strategized with the Tele Sales team to manage leads and ensure conversion to accounts.Launched Sales Tacticals that will enable the team to reach its goals.Part of the task force that aims to improved Customer service and deliver remarkable experience.Part of the project that aimed to increase Citibank’s footprint in the… Show more Launched Co-Marketing campaigns with local companies that aimed to generate leads for Citi’s Cards Acquisition Telesales Team.Strategized with the Tele Sales team to manage leads and ensure conversion to accounts.Launched Sales Tacticals that will enable the team to reach its goals.Part of the task force that aims to improved Customer service and deliver remarkable experience.Part of the project that aimed to increase Citibank’s footprint in the Philippines.Led the project that aimed to equip Citi Telesales Team with auto-dialers to increase efficiency in call-outs.Managed a team of 4 Tele Sales Officers and 1 Team Leader from Dec 2014 – June 2014. Show less

Headed Project Dragon, a cross-functional project whose main objective is to consolidate Third Party Tele Sales from the different parts of Metro Manila to Citibank Square. Headed Project Butler, a cross-functional project that aims to maximize all available and underutilized spaces in the building with the objective of creating a seamless and empowering Sales environment. This included the preparation of the premises, transfer management, and provision of equipment necessary Sales’… Show more Headed Project Dragon, a cross-functional project whose main objective is to consolidate Third Party Tele Sales from the different parts of Metro Manila to Citibank Square. Headed Project Butler, a cross-functional project that aims to maximize all available and underutilized spaces in the building with the objective of creating a seamless and empowering Sales environment. This included the preparation of the premises, transfer management, and provision of equipment necessary Sales’ day-to-day operations.Part of the PH team that executed the Global Dialer Project, a regional initiative that aims to migrate PH Telesales to the regional platform. Show less

Recruited as one of only six candidates accepted for highly sought-after and competitive Management Associate program with Global Consumer BankCompleted Management Associate Development Program (MADP), a two-week training program in Singapore, Singapore for associates across the Asia Pacific region.Conceptualized Citi Plaza, an online marketplace for the Merchants Acquiring Team.Conducted a study that seeks to analyze and determine the most effective sales and… Show more Recruited as one of only six candidates accepted for highly sought-after and competitive Management Associate program with Global Consumer BankCompleted Management Associate Development Program (MADP), a two-week training program in Singapore, Singapore for associates across the Asia Pacific region.Conceptualized Citi Plaza, an online marketplace for the Merchants Acquiring Team.Conducted a study that seeks to analyze and determine the most effective sales and distribution channel for Personal loans. Developed a Sales Manager Program that aims to improve Channel Manager engagement and channel performance. Show less

Developed marketing channel and positioning strategies that would increase final year placements and internships of MBA students.Recommended ways on how to improve other CMS placement processes.Created process flow charts and records database that would enable CMS to access, manage, and coordinate more efficiently with AIM stakeholders.

Co-developed, implemented, and managed the Customer Information Campaign of Pru Life UK and its corresponding database.Handled agency-related activities of the Business Retention Department.Created the company’s monthly newsletter, Vital Signs.Revised and implemented the company's Customer Satisfaction Survey. Conducted trainings to Pru Life UK Metro Manila and Luzon sales agentsPrepared monthly Return To Sender reportsSupervised the department’s… Show more Co-developed, implemented, and managed the Customer Information Campaign of Pru Life UK and its corresponding database.Handled agency-related activities of the Business Retention Department.Created the company’s monthly newsletter, Vital Signs.Revised and implemented the company's Customer Satisfaction Survey. Conducted trainings to Pru Life UK Metro Manila and Luzon sales agentsPrepared monthly Return To Sender reportsSupervised the department’s motorized messengerProvided support to all Conservation Activities of the department. Show less