Mlungisi Ndaba Email & Phone Number

Johannesburg, Gp, Za

Setup and configure new laptops for all employees SA & US based.On and off board employees.Generating sign ins for new hires during the onboarding processManage inventory IT equipment list.Attend to all internal support queries and request via Zendesk.Manage all devices using an MDM system.Purchase required IT equipment.Manage Google Workspace.Compile monthly reports.Setup email signatures.Document Standard Operating Procedures.Provide Remote and onsite desktop support.Conduct frequent audits.Provide responses and solutions to escalated customer queries in a timely manner.Run daily stand ups.Run bi weekly stand up with a POD.Installing new software and hardware drivers and updating existing ones as needed.Run monthly VPN maintenance.Setup and manage VPN user profiles.Grant and manage user access to applications.Roll out and enrol devices on new software.Attend to escalations from our Support Team on Zendesk.Remote Desktop Support.

Rutherford Estate, 1 Scott Street Waverley, Johannesburg

Oversee day to day running of the team.Prioritize actions and monitor team resources to meet client requests and queries.Proactive team support in a supervisory aspect.Head stand-up meetings.Assisting the team and handling certain escalations.Maintain customer services and support SLA’s to clients as support agent.Setup New Employee Laptops. Train of new Employees.Deliver, analyze and improve on support statistics by creating operational efficiencies.Deal with support escalations and make informed decisions based on the information provided.Continues assessment of the team’s output including quality control checks.Assist with all IT & support related tasks.Managing the ticket application (Freshdesk)Managing the phone application (Euphoria)Compile weekly report on Technical Support Stats.Handling Basic API queries (Postman) and basic SQL tasks.Troubleshoot clients’ technical issues, replicate issue, provide solutions orworkarounds and escalating it to the Development team if necessary.Test new features and bugs zapped.Setting up Client Enterprise account (registering domains & DNS settings).Maintain Employee Laptops, install OS, install software and configurationas needed.Manage Office 365 Portal.Add and update intranet documents.Identify and suggest possible improvements on procedures.

• Web Development with HTML & CSS. • Handling all the back end departments/processes.• Testing and Editing of “HTML templates” with the “HTML editor” in our software.• Maintaining data or Opt-In proof provided by clients during Email List approval process.• Reviewing Email Campaign content and checking for relation to their website or restricted content during Campaign Re-viewal process.• Providing support to International Clients, Technical Issues / Queries and maintaining their accounts.• Troubleshoot clients’ technical issues by re-creating problem and escalating it to the programming team if necessary.

Receive and check goods being delivered, return goods to supplier, input goods received and returned into the system, process return goods, adjust stock in the system, print out orders and return forms.

Honours Diploma In Game Development, Computer Software Engineering

Project Management

National Senior Certificate, 12

Activities and Societies: Soccer and Volleyball