Mlungisi Ndaba Email & Phone Number

Johannesburg, GP, ZA

Setup and configure new laptops for all employees SA & US based.On and off board employees.Generating sign ins for new hires during the onboarding processManage inventory IT equipment list.Attend to all internal support queries and request via Zendesk.Manage all devices using an MDM system.Purchase required IT equipment.Manage Google Workspace.Compile.

Rutherford Estate, 1 Scott Street Waverley, Johannesburg

Oversee day to day running of the team.Prioritize actions and monitor team resources to meet client requests and queries.Proactive team support in a supervisory aspect.Head stand-up meetings.Assisting the team and handling certain escalations.Maintain customer services and support SLA’s to clients as support agent.Setup New Employee Laptops. Train of new.

• Web Development with HTML & CSS.
• Handling all the back end departments/processes.
• Testing and Editing of “HTML templates” with the “HTML editor” in our software.
• Maintaining data or Opt-In proof provided by clients during Email List approval process.
• Reviewing Email Campaign content and checking for relation to their website or restricted content during Campaign Re-viewal process.
• Providing support to International Clients, Technical Issues / Queries and maintaining their accounts.

Receive and check goods being delivered, return goods to supplier, input goods received and returned into the system, process return goods, adjust stock in the system, print out orders and return forms.

Honours Diploma In Game Development, Computer Software Engineering

Project Management

National Senior Certificate, 12

Activities and Societies: Soccer and Volleyball