Lupita (Maria) Garcia Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Canadá

As a Program Manager I worked with inbound corporate groups, working closely and directly with clients implementing the logistics for their incentives, events & conferences in Vancouver, Victoria, Whistler and The Rocky Mountains, including site inspections, budget management, liaison with suppliers (hotels, restaurants, venues, production & entertainment teams, catering, etc), coordination of ground transportation, tours & activities, staffing, attention to last minute requests and problem solving management, on site coordination and behind-the-scenes support to ensure successful program delivery and client satisfaction.In the office, my duties were not limited to the operation of the program, but also worked closely with the Sales and Planning teams to, as a team, meet and exceed customer expectations and closing projects with satisfactory profitability.

Canada

My functions within the company as a Group Coordinator & then as an Incentive Manager were:- Direct communication with clients (Spanish speaking market)- Creation of Itinerary proposals and quotes- Projects within BC, Alberta (The Rocky Mountains) & Alaska- Site inspection planning and conduction- Budgets management - Implementation of operational logistics for V.I.P. tour groups & corporate incentives (from 10 - 1000+ attendees)- Search of suppliers, built a good relationship and negotiation (hotels, ground transportation, restaurants, venues, attractions) - Staffing coordination- Air transportation support & coordination (Charters)- On-site coordination to ensure the fulfilment of contracted services to achieve and exceed clients' expectations- Administrative duties such as prepare & analize sales reports and activity monitoring as required, accounting programs closure, maintain information up-to date in the system, procedures and work formats development, among others.

Mexico City, Mexico

- Account management working with assigned clients, to maintain strong working relationships to ensure satisfaction and repeat business- Destination presentation, itinerary proposal & quotes- Budget management- Air & ground transportation coordination- Suppliers management- Trip Director to ensure customer's satisfaction- Administrative duties within the office

Mexico City

- Working with assigned clients to maintain strong relationships to ensure satisfaction and repeat business- Operational logistics for their events, groups, conferences & incentives- Budget management- Staffing- On-site coordination to ensure a successful program delivery- Execution of programs in Mexico & abroad

Mexico City

- Account Management for incentive Groups- Destination proposals & quotes- Site Inspections- Customer service- Suppliers liaison (DMC's, Hotels, Air lines, Venues,guides, etc)- On-site coordination to ensure quality of services to meet and exceed client's expectation- Programs within Mexico & Internationally

Mexico City Metropolitan Area

- Group Management (Group meetings, Conferences, tour groups)- Incentive Account Management (founder of the groups and incentives department)- Development of procedures & work formats- Destination & Itinerary proposals and quotes- Site inspections programs- Budget management - Planning, coordination and outstanding program delivery of different types & size of groups, meetings, conferences, incentives within Mexico & Internationally- Administrative tasks within the company- Support in the search and hiring of personnel- Staff Training

Mexico City

- Service coordinator within the Hotel- Interdepartmental communication management- Pre-con meetings- Group bookings- Team work with the Sales team to ensure quality of services and exceed client's expectations- Manager on duty (when necessary)

Mexico City

Planning and coordination of the annual meeting of Travel Agents

Ixtapa, Zihuatanejo & Huatulco, Oaxaca - Mexico

- Administrative & clerical duties in the Human Resources department- Payroll, social security enrolments- Maintain strong work relationship with the Union- interdepartmental communication