Michael L. Email & Phone Number

Results-driven operations leader with proven experience in team building, information technologies, product engineering, operational efficiency, project management, corporate finance, e-commerce, and distribution. Seasoned veteran for hiring and developing high-performance teams in designing, implementing, and maintaining highly secure, high-performance, high-availability, and cost-efficient information technology architecture that strategically addresses complex business issues and enhances productivity. Proven expertise in managing and integrating global IT infrastructure and staff in all facets of IT, including security, infrastructure, AI/ML data science, automation, CI/CD, SDLC, Telecommunications, Digital Marketing, Legal, international compliance, governance, and multi-region outsourcing for software development and call centers. Extensive experience in management of and hands-on involvement in all aspects of project life cycle, from feasibility analysis and conceptual design, through documentation and implementation. Adept at acquiring and retaining highly-motivated, well-trained, detail-oriented, efficient teams that bridge Western and Eastern business and social cultures, improving productivity and delivering high-impact results. Believes that mentorship is a key component of a successful manager. Proficient in English, Mandarin, Cantonese, and Vietnamese. Core competencies include: Strategic Digital Transformation Cloud migration to include architecture, security, serverless/microservice transformation, governanceCloud technologies: AWS, GCP, Azure, Devops CI/CD IAC, AI, MLSecurity: HITRUST, management and hands-on of infrastructure and code. Datacenter design, implementation, and managementBusiness Operations Efficiency ExpertCompliance: FTC, FDA, HITRUST, GDPR, HIPAA, ISO27001, NIST 800-53, SOX, SOC 2, PCI, CCPA. Crisis Management Experience: Data breach, COVID19, SARS, FireDocument retention and e-Discovery implementationFinance and Financial Systems (ERP - SAP, Oracle, JDE, Peoplesoft)Business Continuity Planning, Implementing, and TestingVendor Assessment, Contract, and Procurement ManagementMentorship and Career Guidance