As a Performance Marketing Specialist for META in Berlin, I played a crucial role in analysing bi-weekly campaign results for advertisers with an annual ad spend of at least €100,000. My deep understanding of META's Ads Manager platform and its algorithm empowers me to dissect complex advertising data, guiding clients towards strategic decisions for future campaigns and content creation.When I first joined META, I was immediately faced with the daunting challenge of the pandemic. This unforeseen crisis required a swift and radical shift in marketing strategies. Leveraging my passion for technical innovation and creative problem-solving, I quickly adapted to these new circumstances. My people skills, combined with the intensive system training provided by META, were instrumental in navigating through these turbulent times.My ability to effectively realign strategies in response to the pandemic's unique challenges was quickly recognized. This led to my rapid promotion, entrusting me with the responsibility of handling only high-spending clients. In this elevated role, I continue to leverage my technical expertise, creativity, and interpersonal skills to deliver tailored advice and strategic guidance, ensuring optimal performance and satisfaction for our most significant clients.This position not only underscored my adaptability in the face of adversity but also highlights my commitment to driving success for both META and our esteemed clients in a dynamic digital advertising landscape.

In my role as an On-Air Producer for the Nick JR. Network at VIACOM Berlin, I was instrumental in creating captivating promos and trailers for upcoming seasons of various kids' shows broadcasted in the Netherlands, Germany, Switzerland, Austria, and France. My portfolio, linked in my contact information, showcases the breadth and depth of my work in this dynamic position.My responsibilities included crafting engaging voice-over scripts tailored for young audiences, a task that demanded both creativity and a deep understanding of children's media. These scripts were then translated into multiple languages, each accompanied by a unique selection of visual media to ensure cultural and linguistic relevance.I managed the entire production process, from booking voice-over artists and recording studios to creating visually appealing raw edits. These edits were not just about piecing footage together; they involved intricate motion graphics and lower-third animations, adding a layer of dynamism and excitement to each promo.The final phase of my role was to prepare these promos for final audio mastering and broadcasting, all within a tight one-week timeframe. This required exceptional organizational skills, technical expertise, and the ability to work efficiently under pressure.Key achievements and skills honed during this role include:- Developing child-friendly, compelling voice-over scripts and managing their translation and adaptation for multiple languages.- Coordinating with voice-over artists and recording studios across various regions.- Creating visually engaging edits, inclusive of motion graphics and animations, tailored to each language and culture.- Ensuring a rapid turnaround from concept to broadcast-ready content within one week.This position at Nick JR. Network not only showcased my versatility as a producer, but also my capacity to create content that resonates with young audiences across diverse cultural backgrounds.

At VIACOM in Amsterdam, as a Social Media Designer for Comedy Central's top shows, I harnessed the power of social media to amplify the presence of iconic shows like South Park, Friends, Modern Family, How I Met Your Mother, and Family Guy. My role was pivotal in creatively using Facebook, a platform growing rapidly in popularity, to engage and expand the shows' fanbase.I was the creative force behind engaging and innovative content that resonated with audiences on Facebook. My work involved crafting posts, images, and videos that captured the essence of each show, driving viewer engagement and show ratings.Further, I was at the vanguard of exploring new digital territories with the advent of Instagram Stories. I spearheaded the development of new strategies and formats specifically for this feature, adapting our content approach to leverage Instagram's unique storytelling capabilities.My efforts in social media design and strategy not only significantly increased viewer engagement for Comedy Central's top shows but also positioned the network as a leader in utilizing emerging social media trends.For a more detailed view of my work and creative projects, please refer to the link in my contact information.Key achievements included:- Driving engagement for top Comedy Central shows through innovative Facebook content.- Developing new content strategies and formats for Instagram Stories.- Enhancing viewer interaction and show popularity through targeted social media campaigns.This position allowed me to blend my passion for television and social media, showcasing my ability to innovate in digital marketing and content strategy in the ever-evolving social media landscape.

At Fashion4Home in Berlin, I embraced the role of Visual Designer, where I innovated in digital media by creating interactive videos from product pictures and other still images. My work was central to promoting the unique and stylish products offered by Fashion4Home. My primary responsibility involved transforming static product images into engaging, interactive videos. These videos provided customers with a dynamic and immersive shopping experience, significantly enhancing the online presence and appeal of Fashion4Home's products. The success of this initiative was a testament to my creative abilities and understanding of customer engagement in a digital landscape.The impact of my work was so profound that it caught the attention of Fashion4Home's parent company, Home24. Recognizing the potential of my innovative approach, I was entrusted with the development and production of video content for the first smartphone app launches by Home24. This project was a significant milestone, as it represented the adoption of a new, interactive medium to enhance customer experience in the e-commerce sector.Key accomplishments and skills demonstrated in this role included:- Pioneering the creation of interactive videos from still product images, enhancing the online shopping experience.- Successfully driving customer engagement and product promotion through innovative visual design.- Leading the video content development for the inaugural smartphone app launches of Home24.- Showcasing expertise in digital media, visual design, and creative content production.This experience at Fashion4Home not only highlighted my creativity and technical skill in visual design but also underscored my ability to innovate in digital marketing strategies, contributing significantly to the evolution of e-commerce customer experience.

At Tele2 Enterprise Solutions, I held a pivotal role as Key Account Manager, where I spearheaded the preparation, implementation, and process improvement of an innovative multichannel telecom setup for a major temp-agency in the Netherlands. This project was the first of its kind in the country, marking a significant milestone in the telecom industry.My responsibilities included leading a small team in overseeing the entire project lifecycle, from initial concept to final execution. I collaborated closely with both internal teams and client representatives to ensure a seamless and effective implementation. A crucial aspect of my role was to ensure that this new setup was not only efficient and scalable but also future-proof, especially with the impending introduction of 4G technology. I focused on creating a system that was adaptable and ready for future technological advancements. This foresight was critical in ensuring the longevity and relevance of the telecom setup, making it a robust solution for the client's evolving needs.Key achievements and skills demonstrated in this role included:- Leading the first-ever implementation of a multichannel telecom setup for a major client.- Successfully managing the project from concept to completion, ensuring high standards of quality and efficiency.- Strategically planning for future technological advancements, including the integration of 4G technology.- Collaborating effectively with diverse teams and stakeholders, ensuring alignment and cohesion throughout the project.- Demonstrating strong project management and strategic planning abilities in a complex, technology-driven environment.This role not only highlighted my capabilities in managing large-scale, innovative projects but also underscored my foresight in preparing for future technological developments, ensuring long-term success and client satisfaction.

At Tele2 Netherlands, I excelled as a Customer Experience Consultant, a role that positioned me as the final barrier in preventing customer escalations from reaching the courtroom. Reporting directly to the CEO, I was entrusted with the critical responsibility of managing complex customer issues, ensuring they were resolved efficiently and satisfactorily.A key aspect of my role involved acting as Tele2's spokesperson in instances that escalated to the dispute committee. This required not only a deep understanding of our services and policies, but also the ability to communicate effectively and represent the company under high-stakes conditions.My primary objective was to analyse the root causes of customer escalations meticulously. This analysis was pivotal in developing comprehensive strategies aimed at preventing similar occurrences in the future. I translated these strategies into clear, actionable plans that were accessible and implementable across all departments of the company, from finance to technical support. This cross-departmental approach ensured a unified and effective response to customer experience challenges.Key achievements and skills honed during this tenure included:- Serving as the last line of defence against customer escalations leading to legal disputes.- Direct reporting and advising the CEO on customer experience matters.- Representing Tele2 in dispute committee cases, showcasing strong representation and communication skills.- Conducting in-depth analyses of escalation causes and developing preventive strategies.- Bridging gaps between various company departments to implement customer experience improvements.This role not only reinforced my ability to handle high-pressure situations but also demonstrated my expertise in strategic planning, cross-functional collaboration, and my commitment to enhancing overall customer satisfaction in the telecommunications sector.

As a Camera Operator and Video Editor at OUTTV, I balanced this dynamic role with my position at X-MO, leveraging my expertise in automating processes to streamline recurring tasks. This efficiency allowed me to excel simultaneously in both roles. At OUTTV, my primary focus was on filming and editing numerous episodes of the acclaimed travel show TravelReport, which took me to various countries around the globe.This role demanded not only technical prowess in camera operations and video editing but also a creative eye for storytelling and a keen sense of capturing the essence of diverse cultures and destinations.Additionally, I played a key role as a camera operator for OUTTV's daily news show, OUTnow. Here, I was responsible for capturing high-quality footage for various segments, contributing significantly to the visual narrative of the news stories. My ability to handle different camera equipment and adapt to varying shooting environments was pivotal in maintaining the show's visual standards.Key achievements and skills developed in this role included:- Efficiently managing dual roles at OUTTV and X-MO through effective automation of tasks.- Filming and editing multiple episodes of TravelReport, showcasing global destinations with a unique perspective.- Serving as a key camera operator for OUTNOW, ensuring dynamic and engaging news segments.- Demonstrating adaptability and technical skill in diverse filming environments and editing scenarios.- Cultivating a strong sense of visual storytelling and cultural representation through multimedia.This experience not only honed my technical abilities in camera operation and video editing but also enriched my global perspective and storytelling capabilities in the world of broadcasting and media.

As the Operations Coordinator at X-MO, OUTTV´s adult content broadcasting channel based in Utrecht, I spearheaded the launch of a groundbreaking paid Video On Demand service. My role was pivotal in transforming our operational framework to accommodate this innovative product. I effectively managed cross-functional teams, liaising closely with stakeholders to ensure seamless integration and execution of this new venture. My focus was on optimizing workflow and operational efficiency, crucial for the successful rollout of the Video On Demand service.My time at X-MO has been marked by a robust development of skills in operations management, underpinned by exceptional organizational and time management abilities. Thriving in the dynamic and fast-paced nature of the broadcasting sector, I adeptly handled multiple projects simultaneously, ensuring each task was executed with precision and effectiveness.Key accomplishments and skills honed during this period included:- Leading the operational side of launching a new Video On Demand service.- Developing and implementing effective operational strategies and policies tailored to new product launch needs.- Collaborative team coordination, ensuring all stakeholders were aligned with project goals.- Strong communication and interpersonal skills, essential in a team-driven environment.- Advanced problem-solving capabilities, with meticulous attention to detail.- Proficiency in Microsoft Office and Adobe CC, aiding in efficient project management.This role not only enhanced my operational expertise but also solidified my ability to adapt and innovate in a rapidly evolving industry landscape.