Maria Louise Volhøj Jensen Email & Phone Number

Copenhagen, DK

Gentofte, Hovedstaden, Danmark

Ballerup, Hovedstaden, Danmark

København, Hovedstaden, Danmark

• Operate and develop the company's Customer Success department
• Responsible for Customer Success in Denmark and UK.
• Onboarding of customers - Training, Education and setup
• Customer support - clarification of and managing customers' issues
• Responsible for process design and descriptions
• Development of "Best practice" for customer flow - from sales to renegotiation

Copenhagen, Denmark

• Implemented customer and HR evaluation software (Saas) in global companies. Main responsibilities:
• Project planning and estimations
• Followed up on milestones and deadlines
• Onboard customers in use and utilization of the software
• Analyze customer feedback
• Supported management in identifying vital business areas and translating knowledge into concrete actions to the benefit of both customers and Lift

New York, NY

• Started volunteering at Green Map because I found the work associated with the organization very interesting and of high importance. I participated as a researcher for the organization and it's strategic development.
• Conducted research on different sustainable projects and clean technologies. This supported the organization's development and individual projects
• Attended board meetings
• Were educated in climate optimization of city gardens and parks
• Participated in courses/tours to ‘Map’ green areas in the City and areas with green potential
• Trouble shooting website content and set-up

New York, NY

• Worked as Project Manager in a Med-Tech start-up company.
• Responsible for tasks being completed and delivered on time
• Managed relationships with stakeholders
• Supported CEO in all respects
• Developed processes and protocols
• Researched for internal and external purposes

Copenhagen V, Denmark

• Gained a lot of experience in supporting multiple business areas and had cross-boarder project responsibilities.
• Coordinated sales tasks towards industry organizations and SMEs; negotiating and drawing up proposals based on business cases and risk/credit evaluations.
• Supported the Vice President, Key Account Managers, cooperative partners and technological suppliers with, sales materials, proposals, technological difficulties, negotiations and different administrative tasks.
• Represented the Danish part in cross border projects (Sweden, Norway, and Denmark) to design and optimize business processes.
• Evaluated and recommended chances to cross-organization web services

Copenhagen Area, Denmark

• Functioned as a key team member in starting up and developing a new Private Banking department
• Conducted process developments
• Serviced private customers
• Created credit evaluations and drawing up credit agreements

Credit Department

Bachelor In International Business, Hd 2. Del - International Business Administration, 12 /A In Final Bachelor Thesis Assignment

Activities and Societies: International Trade and Foreign Direct Investments, International Sourcing and Supply Chain Management.

English Course, English A - Level

Ap Degree, Finance Management

The purpose of this education was to qualify me to manage, plan, organize and realize tasks in finance, capital use, research, real estate.

High School, Mathematics

Project Management

With this course I gained knowledge of: - The tools to analyze a project basis and prerequisite for success, including frames, scope.